Download not available

Hi,
I am trying downloading some apps and keeping on receiving the same message:
Download not available
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL Trados Studio 2014 - SDL Trados Studio 2015 - SDL Trados Studio 2017 - SDL Trados Studio 2019) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. 
I've tried all the previous solutions but none of them worked.
Regards