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I have received a system email from the SDL Language Cloud (from: noreply at languagecloud.sdl.com) saying "Files for the following language pairs are now available for download for project" which is followed with the project's name. This is probably because I clicked "Download translated file" (which did not work straight away - see another post) in the SDL Online Editor.
The message contains a link. When I click it I'm redirected to the normal "SDL ID" login window as below.
The successful login and the user confirmation does not redirect me to a download window, as I expected but to the error message as shown below:
Filling the form and the login attempts fails, however.
The validity date in the message is as follows "Due 15 Jan 2021 17:00 GMT" so it is not overdue.
What could be the reason?
Please note that I have another problems with the files in this project - check this post (and mentioned above), and with this account - check this - which could be related, I believe.
Hello Radek K. ,
A support technician has picked up the case logged for you and will be in contact shortly.
Thank you, Steven Whale.