• State Suggested Answer
  • Replies 4 replies
  • Answers 2 answers
  • Subscribers 15 subscribers
  • Views 148 views
  • Users 0 members are here
Options
Related

Cannot open Live Team file on Studio editor

Jorge Palacio
14 days ago

Hello there,

I have created a test project on my Trados Live account, and I have succesfully dowloaded the project on Studio 2021. However, I have not been able to open the file for translation in the Studio editor. I searched for the option "Open file in Editor" in the notification tab, but it is not there. I also tried selecting the file and opening it for translation, but it didn't work either.

Perhaps I am missing something here. Do you have any suggestions? Thanks in advance.
Rate translation
×
Suggest better translation
×
Parents
  • 0 13 days ago

    Hello ,

    What is the status of the project in Studio?

    e'g.

    When you go to the project in the cloud-

    Inbox-New- has the project been 'Accepted' ?

    Screenshots of the project- both in Studio and Live, would be very useful in trying to find the issue.
  • 0 13 days ago in reply to Steven Whale

    Hi ,

    Thanks for replying. The file has now been accepted (see below):

    However, I still cannot open the file in Studio. Once I click on "Open in Studio", I get an information message indicating the file is already available in Stuidio (see below):

    This time, I do see the option "Start work" in the notification tab, but when I click on it or try to open the file by double-clicking on it or click on the ribbon icon "Open for translation" nothing happens.

    May it is something silly I am missing, but I am clueless.

    Thanks again for taking the time to look into my case. 
Reply
  • 0 13 days ago in reply to Steven Whale

    Hi ,

    Thanks for replying. The file has now been accepted (see below):

    However, I still cannot open the file in Studio. Once I click on "Open in Studio", I get an information message indicating the file is already available in Stuidio (see below):

    This time, I do see the option "Start work" in the notification tab, but when I click on it or try to open the file by double-clicking on it or click on the ribbon icon "Open for translation" nothing happens.

    May it is something silly I am missing, but I am clueless.

    Thanks again for taking the time to look into my case. 
Children