Cannot access the SDL Language Cloud nor my own termbases

Dear SDL support, 

I am having an issue, after updating Trados 2019 to the new Service Release 2, 

I cannot access the SDL Language Cloud, nor my own termbases. I am properly logged in. 

Even after following all of the suggestions given in this thread:
https://community.sdl.com/product-groups/translationproductivity/f/sdl_language_cloud/20918/after-update-trados-studio-2019-i-am-not-able-to-install-and-use-language-cloud 

Still I cannot access it, though I have a valid SDL Language Cloud Tentant ID.

Any suggestions? 

Thank you.

Parents
  • Hello ,

    It would be good to know if you were previously using the Beta version (available in 2017- but removed in the 2019 version).

    The BETA version allowed you to use a number of TB's- whereas these are now limited (depending on your package you are subscribing to) in 2019 (could be the cause of the error message).

    Therefore, it may be necessary to update your subscription options.

    If the problem persists, please log a support ticket.

Reply
  • Hello ,

    It would be good to know if you were previously using the Beta version (available in 2017- but removed in the 2019 version).

    The BETA version allowed you to use a number of TB's- whereas these are now limited (depending on your package you are subscribing to) in 2019 (could be the cause of the error message).

    Therefore, it may be necessary to update your subscription options.

    If the problem persists, please log a support ticket.

Children