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Detecting language please wait for.......
I had no problem using Cloud Machine Translation in SDL Trados Studio (Freelance) just a week ago. But now it's not working as it used to.
The message (in the message window) I first received about an hour ago while struggling to solve this problem was "An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null" And now it says "No matches found or no lookup performed." in the Translation Results window.
All my files have the same result, so I don't think that's the problem.
+ I only used 10% of my statistical machine translation characters.
+ My source text is Korean and target is English
Please help me, I have a deadline!
Anyone who has the same problem, please try this:
1. Exit Studio
2. Go to the folder
C:\Users\[user]\AppData\Roaming\SDL\SDL Trados Studio\188.8.131.52 3
3. And delete the following files
I suggest you log a case:
I think the first step would be to remove the provider from your settings and then add it back in again. Make sure it isn't just a small glitch.
Thank you for your kind answer.
But unfortunately I already have done that several times (+deleting my language pairs and re-adding them) and I got the same result. I'd even re-installed it too. What else can I do?
ok... a few questions:
- what version of Studio? (full version number)
- what filetype?
- which filetype in Studio are you using to handle the file?
- does this happen with all projects or just this one?
Thank you for your interest in my problem. It's just good to know someone cares.
Here's my answer to your questions:
SDL Trados Studio 2019 Freelance (SR2 184.108.40.2065)
> While re-installing, I tried it with SR1 and got the same result, so I upgraded it to SR2. (I literally did everything I could think of before posting.)
Microsoft Word files (*.docx), or perhaps project file (SDL XLIFF)
a single document (drop file)
Yes, however all my files are in Word. Will this be the problem?
Thank you in advance!
Please try a reset which is not the same as reinstalling.
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\220.127.116.11
So the path would become this:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\18.104.22.168_old
If you can't find this folder then you need to unhide your hidden files/folders:
I changed the folder name by adding '_old' at the end and when I restarted the studio (selected a default option) a new folder was created.
But MT is still not working
I just dropped you an email with another idea... let me know how you get on.
I am now contacting with Korean SDL support team. But their first suggestion did not work.
So, I will be trying your way soon. I'll get back to you with the result.
4. Start Studio again.
It solved my problem!!! lol
+ I don't know why this works and not changing the folder name (ex. 22.214.171.124 3_old)
+ I am experiencing a little latency (I didn't have any before using this solution)
+ I received this information from Korean SDL Support Team.
Paul Filkin Hi Paul,In my case, when I delete these files -- still I am not able to access the SDL Language Cloud. Any thoughts?My new 126.96.36.199 (renamed the old one as recommended) does not have 3 appended.Thanks in advance.Guru
P.S. This is a very tiring bug. SDL Language Cloud keeps deserting you. (I normally try to manage without it when this happens. Hope that is not for long.)