Language Cloud engine not found

I have the same problem - sifted through answers, downloaded another plugin recommended by Paul but to no avail, still can't use the function

I have the same problem - sifted through answers, downloaded another plugin recommended by Paul but to no avail, still can't use the function

Encountering the same issue since Monday - I use SDL Trados Studio 2019 SR2. I cannot apply LC any longer. Could anyone help us please?

Hello Fiona Haberland MARIE GIUSTINIANI Ely Ahmed Salem

Please check that you are on the latest version of Studio 2019 (15.2.6.2831).

After logging into Studio you can go to Help- Check for updates or simply click the notifications' tab

Please also ensure you have the latest version of SDL Machine Translation Cloud installed

https://appstore.sdl.com/language/app/sdl-machine-translation-cloud/941/

Does this help?

Hello Steven,

thank you for your help.

I confirm that I have the latest version of Studio 2019 installed (15.2.6.2831) and the latest version of SDL Machine translation installed.

When I want to add SDL Machine Translation Cloud Provider as a TM nothing happens and when I want to add SDL Language Cloud as a TM, now I only have access to Adaptive MT models.

Hello, 

Please post a screenshot of the error message. 

Have you checked your subscription on https://languagecloud.sdl.com/translation-toolkit/login

Is your subscription running and active?

Also you can contact Support on this link: https://gateway.sdl.com/webtocaseLCMT

Hope it helps

Radu

Hello Radu,

yes, my subscription is running and active and I also contacted Support this morning through Gateway :)

Here is the message I had before updating Studio, now I don't even get this message as I can't add Language Cloud in the TM view, I only have acess to Adaptive MT model.

It seems your LC Account has not been migrated to NMT, a NMT MT Cloud subscription needs to be added to your LC Account. This is usually done automatically but sometimes because of a variety of reasons, it might have not been done correctly. Support will be able to assist with this. 

Hi Radu

Thanks, I have contacted Support so look forward to their assistance. Thanks for getting in touch.

Thank you very much Radu, that makes sense, will contact Support :)

According to the error message you are trying to use an engine that is not associated to your MT Cloud account. Have you had a MT Cloud trial in the past? What Language Pairs are you using? 

No, I didn't had a MT Cloud trial in the past. LC was working fine until beginning of the week.

I'm using EN>FR-FR language pairs.

Hello everyone,

Are all these suggestions for Studio 2019?

I use Studio 2017 SR1.

Regards

Yes they are for Studio 2019.