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Hello, Could anyone help me solving my problem: I use SDL Trados Studio 2017 SR1 and before it was OK, since two weeks I did not use it. Now, when I try to open a new project, I constantly get the message : ''An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Language Cloud engine not found''I restarted Studio many times but no results.Your help is highly appreciated !!
Encountering the same issue since Monday - I use SDL Trados Studio 2019 SR2. I cannot apply LC any longer. Could anyone help us please?
Please post a screenshot of the error message.
Have you checked your subscription on https://languagecloud.sdl.com/translation-toolkit/login
Is your subscription running and active?
Also you can contact Support on this link: https://gateway.sdl.com/webtocaseLCMT
Hope it helps
yes, my subscription is running and active and I also contacted Support this morning through Gateway :)
Here is the message I had before updating Studio, now I don't even get this message as I can't add Language Cloud in the TM view, I only have acess to Adaptive MT model.
According to the error message you are trying to use an engine that is not associated to your MT Cloud account. Have you had a MT Cloud trial in the past? What Language Pairs are you using?
No, I didn't had a MT Cloud trial in the past. LC was working fine until beginning of the week.
I'm using EN>FR-FR language pairs.
Are all these suggestions for Studio 2019?
I use Studio 2017 SR1.
Yes they are for Studio 2019.