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I've been using Trados 2015 for quite some time now, but I don't translate as much as I used to. Consequently, I may not be up to speed with all the new features and changes but from what I've read I gather that there is still a 500,000 character pack of Machine Translation included in the free subscription. In order to migrate from an older plan and gain access to NMT, I wanted to recreate the steps described e.g. here: https://gateway.sdl.com/apex/communityknowledge?articleName=Your-current-package-is-not-compatible-with-SDL-Trados-Studio-Language-Cloud . It's not exactly the same issue but switching to the newer plan has been mentioned multiple times on this forum.
In the last step of the manual, the free plan has a Machine Translation section included, as highlighted below:
When I log in to my Language Cloud account and go to Subscription, there is no Machine Translation section:
Therefore, when I want to switch, it looks as if I was about to lose that feature - it's only shown on the right, but not on the left:
Can you please advise if this is normal? Should I stick with the old subscription to be able to continue using MT?
Any help or clarification will be much appreciated.
Hello Piotr Wiśniewski ,
Please install the following plugin
Then when you create your project, you can add the provider and use the (free) package from LC
Thank you very much for the reply. I have installed the plugin - sorry, I should have mentioned that. The only engine available is 'Generic':
Is that the same as NMT? If it is, then it solves my problem, thank you.
As for the Language Cloud itself, I can't add it the project because there's nothing to choose:
Is that what it should look like? I was under the impression there should be a language pair visible.
Hello Piotr Wiśniewski,
I think the issue here is that your account may not have been properly migrated.
If I'm correct, it appears we have two email addresses for you- which might be the source of the problem.
Please log an LC support ticket and they will be able to resolve this for you.
Thank you very much, Steven, I will do just that. Yes, it actually is possible that there are two addresses associated with my account. Didn't think at the time it could cause problems in the future. Thank you for your help.