Detecting language please wait for.......
I purchased Trados today, but machine translation/pre-translate isn't working at all.
I was able to add language pairs before, but that didn't work either, so I uninstalled and then reinstalled Trados 2019.
The software is activated, and I have the MT subscription active.
The Language account is also active.
The version is updated.
The plug-in is the most recent and enabled.
But when I go to add the Language cloud...
Even when I was able to add pairs in the past, pre-translation or MT suggestions didn't work.
This was one of the main reasons I bought Trados, so it is frustrating that it isn't working.
Try again now. I had the same problem and I think it was a server issue. It seems to be back again so please try again.
I tried fully uninstalling and reinstalling Trados. I also added my trial of DeepL to see if that works (it doesn't).
I have it to automatically add MT results.
But when I go to the editor, it gives me a dual "bad request".
So not even DeepL is working.
I even manually allowed Trados in my firewall (outbound and inbound).
So I am officially out of ideas.
ok. First of all please can you make sure you have the latest version of Trados installed.If you only installed the one you purchased it won't be up to date.
Then reinstall DeepL and also make sure you have whitelisted these domains:
Now try again with DeepL and Language Cloud. If you still have a problem please check the response you are getting with Fiddler:
This may help us identify why the calls are not getting through for you.
Hello Paul, thanks. It seems likely that Frederik's problem and mine are identical. I'll post only here for the time being; no need to have a second thread where you have to write the same things over again. Like Frederik, I installed the software only yesterday. Frederik's name looks German, and I am from Germany. Maybe this could help you pinpoint the problem?
I'm also based in Germany and don't have this problem anymore. So I think the best thing is to make sure you are both fully up to date and if you're both still having this problem we'll engage technical support on Monday.
Thanks for all your help.
I installed the FTP .exe (still no language cloud).
BUT - I found the problem with DeepL
- my network was set to public
I forced a private network and now at least DeepL is working.
Hopefully support can help with Language Cloud.
Schönes Wochenende noch!