I am having problems with a particular type of file from a client. I can upload it, create a project, analyze the file and create a package, but whenever I try to open it in the Editor, Studio simply closes without warning. The same thing happens when I reupload the file to translate it as single document or when I open the sdlxliff outside the project.
It is the third time I am experiencing this problem. The problematic files are always Word files with fairly basic formatting except for some pictures in the header and footer. I have tried removing the header and footer, but the problem remains. I can open the file in Word without problems.
Since I'm not receiving any error messages except for (sometimes) 'Studio has unexpectedly stopped working', I have no idea where to look for the problem. The only workarounds we have thought of so far are copying and pasting the text to a different document without any formatting, or translating and reviewing in an export for bilingual review, neither of which are ideal solutions.
So I was wondering if anyone else has come across a similar problem and can tell me where the root of the problem might lie, and how it can be fixed.
Thank you in advance!
Apologies for my late reply, I had not received a notification that somebody had replied (even though I checked the box) and I couldn't find my own query anymore. I have bookmarked it now.
We are using Studio 2017 and I do indeed mean a ppx to be sent to other translators.
I'm afraid that screenshots wouldn't be much use as there is nothing to see. Everything looks perfectly normal until I open the Editor and then Studio simply closes without warning.
That's nice but how did you fix it!?
Hello Brian Chaney ,
Unfortunately as far as i can remember there were no further communication, so I dont know if the problem was sorted or not- or what the cause of the issue was.
I will lock this thread, as it doesn't help anyone unfortunately.
If you are experiencing similar problems- please start a new thread.