Multiterm is unable to add the entry in SDL Trados 2019 (Studio and Multiterm)

Hallo,
We are currently unable to add new terms to Multiterm. The error message "Multiterm is unable to add the entry" keeps appearing.
We have installed SR1 and performed a repair on both Studio and Multiterm from the control panel, to no avail. Attempts to reorganise the termbase have failed repeatedly (reorg aborts before completion and Multiterm crashes/disappears).

We have two floating licences for SDL Studio 2019 and one person accesses the Multiterm database directly. The database is file-based and saved in a network directory.

Any tips would be appreciated.

Rgds

Patricia

 

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