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After reinstallation of Trados Studio 2017, this strange "white square" appears in Review mode that can not be removed. It partly covers the top window with the Translation and Concordance Results:
I tried resetting the window layout and also checked via Alt-Tab whether it's a window that I could possibly close, but it's not in the list:
Has anybody experienced a similar thing and can help me with a solution?
Any ideas very much appreciated.
Hi David Terhart
Have you tried with View - Reset window layout?
Also worth checking if you Studio is added to the exception list on your AV, and in case the reset window layout does not work maybe try with a studio repair or reset.
Thanks for your suggestions, but either did not help. Antivirus is not an issue here either.
This has happened to me before, in Studio 2017. Most of the time, it resets if I close Studio and re-open it. Every once in a while it takes a reboot of the system, but most of the time, closing/reopening Studio solves it. I hope it helps.
Thanks for your suggestions. In my case, it did not help though.
I understand that a window layout reset didn't help, but what happens if you manually rearrange the obscured panes then place them again in their usual position?
If that doesn't help, I would try resetting Studio with the SDL Freshstart app (https://appstore.sdl.com/language/app/sdl-freshstart/876/).
Thanks for taking the effort to reply! I cannot rearrange the pane, it is unselectable. I also tried resetting to no avail.
Hi David Terhart
Are you sure you tried a Windows repair and a Studio reset? Ditto for MultiTerm? If not, and you need instructions then post here again and I will post instructions.
Another question, are both your version of MultiTerm and your version of Studio totally up to date?
I ask this because, if your window layout is set to default, the white window looks as if it is where the Termbase Viewer window would normally be in Translation Mode... This could be misbehaving if your MultiTerm version and your Studio version are not aligned with each other.
To check this, if you have automatic updates set, just open MultiTerm and accept any update offered. If you don't have automatic updates set, open MultiTerm and go to Help > Check for Updates. You can check Studio in similar fashion.
After a while, I had to use the "review" mode again and of course, this square is still there. I tried resetting the layout and then at least a few column headers appeared. These may give a hint as to what kind of "dialog" this is? I can't for the sake of it close it or minimize it, though.
Honestly, this looks like a UI bug to me!
Plain and simple, this is a bug. It does not look as part of the Studio GUI at all. Resetting, rearranging panes, etc. is futile. A bug is something dealt with by the development (programmers) department. Nobody else.
Do you have any plugins installed? If so which ones?
Strange enough, AnyTM does not show up here although I have also installed it.
I also used to work with TermInjector, but I don't have it installed now.
David Terhart said:Strange enough, AnyTM does not show up here although I have also installed it.
AnyTM is not needed as this is part of the product and has been for some time. You also don't need the Plugin Management app as that is part of the product as well.
Please can you uninstall all of these plugins and then see if the problem is still there? If it isn't then go to the appstore and make sure you download the latest versions of the applications you wish to use. Then install them one at a time, restart Studio after each one and see if one of them is causing this problem.
Thank you for taking the time to try to help me here.
In fact I don't have any plugins installed, and the problem also occurred after a fresh uninstall and reinstall of Trados Studio.
This square appears only when I open a file in Review mode, not for Translation.
I made a short clip, if you want to have a look: www.david-terhart.de/screen1.mp4