In Design CS4 file with Studio 2017


A direct client has sent me a In Design file for translation. However, when I try to upload it in Trados 2017, I get a message that the file has been created with In Design CS4 and can't be processed.

Something similar has happened to me previously (although with Studio 2014), and the agency could always send a different version that I could use, so I hope that it's also possible to sort it now.

However, as this time is a direct client, I'd need to tell them exactly what I need. I know nothing about In Design. Do you know if they can send me a different version that I can use and what exactly I should ask for?

Thanks a lot,