One of my clients requested me to start using online TMs on a regular basis. In order to start using it they sent me the server address where I can find these TMs.
First, I inserted that address in the appropriate place and the server address was immediately recognized and become available. Then a list with the names of all online TMs available from that server appeared. However, when I click on one of these TMs from the list nothing happens which means that I cannot have access to the TMs.
Does anyone know ow can I fix the problem in order to have access to the TMs?
Hello José Filipe Fonseca ,
If you are able to see the client TM's, this suggests of course the login is correct so i would be suspicious of your AntiVirus provider, which may be blocking the access.
Please add Studio (and MultiTerm) you your AV providers white list. Then recreate the project and trya again to access the client server/TM's.
I have already added Studio .exe file to McAfee providers white list but the issue remains.
How can I solve this issue in order to access the online TMs?
José Filipe Sepúlveda
If Studio has been added tio the AV white list and you are able to see the TM's its difficult to understand why you cannot access them.
Maybe its worthwhile to check with the client whether you have proper read access rights (as im sure the issue must have something to do do with permissions somewhere along the line.
Also if you could post a frew screen shots- this may help shed some light onto this.
Engº Ruivo SDL partner in Portugal tried to fix the issue yesterday without success.
After trying to access the server both via SDL Studio and then via the browser he told me to send my client the printscreen below with the error message. I have already sent it to the client.
I am also sending it to you as I hope this can help.
Eng.º Ruivo told me this issue must have something to do with the permissions, the same as you mention in your message.
Response status code does not indicate success: 401 (Unauthorized)
I still cannot access the online TMs.
I further inform you that I have also tried to access the online TMs from my client via a previous version of Studio, i.e. a SDL Studio 2014 license that I have installed in another computer and I found exacttly the same problem. Actually, Studio 2014 recognizes the new server address provided by the client, i.e. the server becomes available though I cannot access the online TMs.
I also reported to the client that this must probably be a problem concerning something related to my credentials in their servers, as it doesn’t make sense that I am finding the same issue simultaneously in both laptops when it didn’t happen in the past while using TMs available from another server provided by this client.
What else can I do in order to fix this issue?