Ever since installing SR2, Studio 2019 keeps freezing in the projects view (nearly every time I enter the project view). It's extremely frustrating, as it means I have to force quit and reboot Studio about ten times every time I want to switch between projects (which I normally do quite often).
I have tried repairing and reinstalling Trados, and I believe have the right exclusions set in the virus protection software. Nothing seems to help.
Any ideas on how I can resolve this issue?
I have the same issue and I can't fix it.
Hi Johanna Liljenzin and Paule Myre-Bisaillon
installation and licensing help
Select 'Installation' from the 'Case type' dropdown menu.
Make sure you give your correct email address and someone will help in the next day or two.
All the best,
I have exactly the same issue. I have now uninstalled SR2 and returned to Version 15.0.0. (I still had a copy of the first installation package for Studio 2019.)
This seems to have resolved the issue, but it's obviously not ideal working with an older version of the product. Is there a way to download SR1, so that I can at least return to my previous version while the problem is being fixed?
Hi Peter Kahl
Get in touch with installation and licensing help as I described in my post above.
Yep, I did that and I have logged a case. Any chance of making a copy of the SR1 installation package available in the meantime, though?
Go to the downloads page of your account then click 'Archived Product Updates':
You should see the two that you need to download at the top of the list. You'll need both for them to be fully inter-compatible.
OK, I now have a secondary problem. I downloaded the two packages that you show above and successfully updated my Studio version to SR1. However, I'm having real problems rolling back MultiTerm to CU1.
When I ran the installer, it told me that a higher version of the product is already installed and it then closed. So I uninstalled all the MT components via Settings > Apps but the entry "Remove suite of products" can't be uninstalled.
When I click on Uninstall button, I get the following message:
The upshot of all this is that I have now uninstalled both MT 2017 and MT 2019 but I can't re-install either of them because that generates the "higher version" error:
So I'm now completely stuck with regard to re-installing MT. Can you help?
Hi Peter Kahl
That is because you should have used 'Remove suite of projects' to uninstall all of the MultiTerm components at once. Sorry I didn't explain that precisely.
Paul Steven Whale can either of you give Peter instructions on how to tidy up the remnants of MultiTerm so he can install the previous version?
Peter, SDL support will sort this all out for you. They will clean up the files left behind by installing the separate components, so that they can make a fresh installation of both products for you.
You can still continue to work in Studio without MultiTerm in the meantime.
Hi Peter Kahl , Thanks Alison Field
This sounds as though the MSI components were not correctly installed.
You should be able to rectify this with a manual install
Please navigate to the following folder
SDL Trados Studio 2019
and double-click the following component to install.
Then restart Studio.
If you still have issues, then a complete removal of MultiTerm might be required-
Thanks for your message but this hasn't done the trick yet. When I double-click ob TradosCompatibility2.msi, I get the following message (very similar to the MT message):
I can run the other two .msi files and I can use Studio normally, too, but the issue that I'm concerned with is re-installing MultiTerm. As I described in my earlier post, I have uninstalled all the individual components of MT 2017 and MT 2019 via Start Menu > Settings > Apps. The two components that I can't uninstall are the "Remove suite of products" entries (probably because I should have uninstalled these first, as Alison pointed out).
I have also checked the folders that are listed in the article and removed a few leftover .xml files from them - but to no avail.
So how can I convince the installer that there is no higher version of MT installed on my machine any more?
Try installing SR2 again and then once installed remove it correctly using the remove suite of programs. If this doesn't help don't waste any more time on this and just log a case. The support team will fix this for you easily.
Thanks for the tip. I did that and despite getting another message from the MultiTerm installer that the program couldn't be installed, it has nevertheless somehow re-appeared now and is working fine.
I don't really understand what happened there but I'm very glad to have MultiTerm back, so thank you all for your patience and support.
Just remains for the original SR2 issue to be resolved now...