Quality Assessment of a batch of file

Hallo to all,

I hope you can help me. Yesterday I sent the return package of a project containing 3 bilingual files (EN-IT) to a customer. I had carried out the QA procedure and the final report didn't show any mistake, but when  the customer has repeated the QA some inconsistencies have appeared. I've repeated the procedure but the final report still doesn't show that inconsistencies. How can I solve this problem?

Thank you in advance

Daniela

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  • Then check carefully all details of the QA check settings - there must be some difference between your settings and the customer's settings. Or the customer is doing the QA in some different way than you.

    Also check the detailed Studio versions used by you and the customer - theoretically, there may be some differences in the QA check functionality between different Studio versions.