I have a problem trying to use the NMT in Trados 2019.
I watched the tutorial and tried to do exactly as shown in the video.
But I can't find the Generic NMT as shown in the tutorial (see attached).
I tried to log off, then log in again: this does not work.
I am sorry but I find this software frustrating as can be, I pay a monthly fee and I do not receive a proper service.
Of course, this is urgent as well.
Thank you in advance.
What version of Studio are you running? You should have this:
SDL Trados Studio 2019 SR2 - 188.8.131.525
The UI for the correct version looks like this and not like the screenshot you are showing (you can copy paste images... no need to put them into a word file):
You are only showing the old UI and all I see is the adaptive engines. These are also available to me if I click on the dropdown, but the NMT should default:
The version I have is :
SDL Trados Studio 2019 SR1 version 184.108.40.2065
What does this mean ?
Does it mean that with my version (which seems to be the previous one, if I do understand when you are talking about the old UI - sorry I am not an IT specialist), I cannot have access to the NMT ??
No sorry, my current version is 220.127.116.11109.
It seems I have the possibility to upgrade to the version you are talking about. Will this one give me access to the NMT ?
Marie Jacquet said:It seems I have the possibility to upgrade to the version you are talking about. Will this one give me access to the NMT ?
Yes. The NMT features were introduced in version 18.104.22.1683 that was released last year so you definitley need to update:
I have updated my version as per your advice. But it still does not work.
Once I start with creating a new project, it appears like this on the pictures below, and on the right side, in the cell "Modèle", I can only find "Référence" even by trying to scroll down.
What can I do ?
Here is the second picture
You're closer... it probably relates to this article:
Radu Boloveschi may be able to help.
I have sent a message to Radu, but I have not received any answer so far, and I need to be able to use this urgently.
Also, I have browsed the article above, but I do not know in which category I fall.
Can someone help me ?
Hi Marie Jacquet
The issue may be related to your subscription. Can you check that you have the correct subscription in your Language Cloud account? The intructions are here: https://gateway.sdl.com/apex/communityknowledge?articleName=000011576
I did read the instructions indeed, but this does not take me to any subscription tab as described in the link.
Here are what the tabs look like when I scroll down under my account.
What can I do ??
I have also opened the tab Licenses under Downloads, alike in your link.
And here is what it looks like.
Yet, I am charged 10 USD every month.
Where does the problem come from ?
There's a little confusion here. The screenshot of your account above is your SDL Account, however, your Language Cloud account is something different. Here is the link to log into Language Cloud: https://languagecloud.sdl.com/lc/select-account
The credentials are the same as your SDL Account.
You're paying $10 a month as that is the subscription you have chosen, however, if you change subscriptions using the link above you can move to the free one.
Let me know how it goes.
I have just changed my subscription for the free option, thanks to your link, thank you.
Now can I have access to the NMT once I have done that ?
Yes, you should have default access to NMT. Let us know how it goes.
I opened a single document and it gave me access to the NMT, thanks.
Now, Trados does not launch !
Here is the message I get (picture below).
What is the problem about ?...