NMT in Trados 2019

Good morning,

I have a problem trying to use the NMT in Trados 2019.

I watched the tutorial and tried to do exactly as shown in the video.

But I can't find the Generic NMT as shown in the tutorial (see attached).

I tried to log off, then log in again: this does not work.

I am sorry but I find this software frustrating as can be, I pay a monthly fee and I do not receive a proper service.

Of course, this is urgent as well.

Thank you in advance.

M.Anne JacquetDOCX