I am encountering the same issue I encountered last year with opening project packages (https://community.sdl.com/product-groups/translationproductivity/f/studio/20542/issue-with-opening-a-project-package---trados-studio-2019-starter).
The reason why I am encountering this issue again is that I had to uninstall SDL Trados Studio 2019 and re install it on my new computer.
Last year, a technician from SDL helped me to fix this issue by lowering the user access control and by repairing the software. I previously cleared the content of a temporary folder (C:\TEMP).
I lowered the user access control and updated SDL Trados Studio but it still does not work. I also cleared the content of the temporary folder C:\TEMP.
Does anyone know if I forgot to do something?
Thank you very much for taking the time to read me.
Hello Estelle Nicoletti,
After installing the software on the new machine- have you remembered to install the updates for both Studio and MultiTerm?
Can you please let us know which versions(number) of Studio and MultiTerm you have installed please.
I have updated Studio for sure but I couldn't say the same for MultiTerm, I think they are both updated. I was notified by Studio that an update was available.
I am currently using SDL Trados Studio 2019 SR2 - 126.96.36.1995 and SDL MultiTerm Widget 2019 - 188.8.131.52053