Hello. I received this morning a project that I've imported into Trados without any other. It consists of two .docx files that I tried to open at the same time. The problem is that Trados crashes systematically, even when I try to open each file separately. The only way I've found so far is to double-click on each of the two xliff files. Is there anyone who can help me solve the problem? I have the latest version of Trados: 2019 SR2 - 220.127.116.115. Thank you in advance for your help.
Hello David Baour ,
Are you receiving an SDL PPX package? Or individual files?
Where are you saving the files/package to after you receive them?
The more information you can provide (and screenshots) the more this helps us determine the problem.
Hello Steven! Thank you for answering. The client sent me 2 project files (.sdlproj). Before saving them, I created a project with the number of the project. Until now, it was always working quite fine. I'm translating right now after having double-clicked on each xliff file, but even so, it crashes sometimes. Especially when I skip a few segments.
One more thing: this morning I wanted to add a term to the glossary, which had the effect of freezing Trados. I had no other way but to force Trados to quit, after which I couldn't open the file in the usual way (under Home, then Projects). So Trados crashed again and I had to open it from the xliff file (from Windows Explorer). Unfortunately, it also affected my keyboard (e.g. by typing the s key I got a q), which again forced me to restart. I then tried once again to open the file from Trados, but that wasn't possible either. So I had to open it from the xliff file. For some time now, I have been encountering a multitude of problems that make Trados very unstable in daily use. At the moment, I can't associate my glossary with this project, otherwise it crashes.
Hi David Baour
You mentioned that Studio was working fine and now it is not, so I was wondering if you have recently updated your antivirus? If so, please try whitelisting Studio as follows:
If this doesn't help then the issue could be caused by a faulty installation. In this case please try a repair of your installation:
Go to your control panel from the start menu
Select Programs and Features
Right click on the version of Studio you are trying to use
If still no joy then try resetting the Software:
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\18.104.22.168
I hope this helps. Let us know how you get on.
Hello, Laura, Thank you for your help. To my great surprise, I realize that I have a Windows Home version and not a Pro version: could this be the source of the problem? My technician performed a maintenance a few months ago and he may have installed a Home version without wanting to. The fact is that with this version, I don't have access to the Local Security Policy. So I tried your second suggestion, without success, as well as the third one, also without success. I still have to open trados from the xliff file. However, I can open other files (under Projects) as usual.
I forgot to add that I have been experiencing this problem since the end of last year (November 2019) and that it has affected other - but not all - projects in addition to the one I am currently translating. I have also just tried once again to add my main glossary, but Trados crashes immediately.
Do you have any new suggestion regarding my problem?
This situation is starting to worry me because Trados now crashes almost every new project.
I got a new message right now:
At the moment, I can only translate by opening one document.
Please try the following.
So the path would become this:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\22.214.171.124_old
If you can't find this folder then you need to unhide your hidden files/folders:
See if this this works. If it doesn't and you get the same sort of errors then I wuld say this is an installation issue and you should log a case with our support term.
You have two options:
1. Submit a case using a webform2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Thank you Paul: when you say restart Studio, do you mean just close and open the program?
Thank you Paul! I made exactly what you suggested and it seems to be working! Now, how can I work with the two memories that are so useful to me? Is there something wrong with them? How do I proceed to retrieve their contents? Thank you in advance.
I tried to add my principal glossary and Trados immediately crashes.
However, I could add my principal TM.