No matches found or no lookup performed


I have added segments to my project's TM by alignment (source and target were Word files). I want to do a QA in Studio/X-Bench and then also use it as a TM for future translations. 

I then added one of the Word files (same source file I used for the alignment) and thought it would populate with the matches from the TM. But it does not and I instead receive the message "No matches found or no lookup performed" in the Translation Results window. The TM is definitely there because I can find the exact same segment in Concordance Search (it shows as 99% and I can see it comes from the alignment file) and the TM was almost empty before so it comes from the aligned documents for sure.

Does anyone know what the reason for this could be? I would be very thankful for any tips!



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