When opening a Transit package in Studio 2017, I get an "access denied" message

Hi, when trying to open a Transit package in Studio 2017, I get an "access denied" message. I have changed the name of the 14.0.0.0 folder to "old", but it still doesn't work. Can anybody help me, please?

Thanks,

Pilar

2538.errors_4_community.xml
<?xml version="1.0"?>
-<SDLErrorDetails time="22/06/2020 9:58:32">
<ErrorMessage>Acceso denegado a la ruta de acceso 'C:\Users\Pilar\StarTransit\b5ff0da7-be9c-4315-9437-3fc2c4e26349'.</ErrorMessage>
-<Exception>
<Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2147024891</HResult>
-<StackTrace>
-<![CDATA[   en System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   en System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
   en System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
   en System.IO.Directory.CreateDirectory(String path)
   en Sdl.Community.StarTransit.StarTransitOpenPackageAction.CreateTempPackageFolder()
   en Sdl.Community.StarTransit.StarTransitOpenPackageAction.<Execute>d__2.MoveNext()
--- Fin del seguimiento de la pila de la ubicación anterior donde se produjo la excepción ---
   en System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>Usuario-PC\Pilar</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>USUARIO-PC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16641480 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Parents Reply
  • Hi Steven,

    Thanks again. I uninstalled the plug-in and re-installed it following your instructions. It worked this time and I managed to convert a Transit package into Studio, but when I tried to open the file in it, it triggered the start of Transit and opened in Transit, not in Studio. The "Open for translation" and "Open for revision" items were greyed out. So I uninstalled the plug-in again and tried to re-install it, but now it won't.

    Surely I must be doing somethig wrong, but I don't know what.

    Thanks,

    Pilar

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