Trados 2019 Professional

Tell me - Consult help topics - Object reference not set...

The same for translation when I confirm segments...

Nothing helps at all!

Top Replies

  • Hello ,

    It would be useful if you could provide more information.

    What exactly is happening when you start Studio? What solutions have you tried?

    Could you provide screens shots please and the full error stack

  • Hi,

    Tell Me What You Want To Do - Consult Help Topics - Object reference Not Set.

    The error stack is below:

    <?xml version="1.0"?>

    -<SDLErrorDetails time="26.06.2020 14:50:02">

    <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>


    -<Exception>

    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <HelpLink/>

    <Source>Sdl.Desktop.Platform</Source>

    <HResult>-2147467261</HResult>


    -<StackTrace>

    -<![CDATA[ at Sdl.Desktop.Platform.Implementation.Services.HelpService.SwitchHelpUriLanguage(String uri)
    at Sdl.Desktop.Platform.Implementation.Services.HelpService.ShowContextHelp(String topic)
    at Sdl.TranslationStudio.TellMe.UI.ViewModel.TellMeViewModel.AccessHelpTopics()
    at Sdl.TranslationStudio.TellMe.UI.View.TellMeView.ConsultHelpTopics_OnPreviewMouseDown(Object sender, MouseButtonEventArgs e)
    at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
    at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
    at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
    at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
    at System.Windows.Input.InputManager.ProcessStagingArea()
    at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
    at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
    at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
    at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
    at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
    at System.Windows.Window.ShowHelper(Object booleanBox)
    at System.Windows.Window.Show()
    at System.Windows.Window.ShowDialog()
    at Sdl.TranslationStudio.TellMe.UI.Actions.TellMeCommandBarAction.Execute()
    at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
    at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
    at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
    at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
    at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
    at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
    at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
    at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
    at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
    at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
    at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
    at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
    at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
    at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
    at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
    </StackTrace>

    </Exception>


    -<Environment>

    <ProductName>SDL Trados Studio</ProductName>

    <ProductVersion>15.0.0.0</ProductVersion>

    <EntryAssemblyFileVersion>15.2.6.2831</EntryAssemblyFileVersion>

    <OperatingSystem>Майкрософт Windows 10 Домашняя для одного языка</OperatingSystem>

    <ServicePack>NULL</ServicePack>

    <OperatingSystemLanguage>1049</OperatingSystemLanguage>

    <CodePage>1251</CodePage>

    <LoggedOnUser>DESKTOP-J15G13O\alexa</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

    <ComputerName>DESKTOP-J15G13O</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>4059520 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>

    Thank you!