Trados (2017/2019) resetting the MS Word normal.dotm template - possibly related to Embedded Preview?


I have seen a couple of other posts mentioning this (or a seemingly similar) problem in these forums and on ProZ, but haven't found any solutions.

I'm using MS Word 2016 and Studio 2019 (although the issue occurred when I was using Studio 2017 too).

Basically, it seems that Trados is somehow causing the MS Word Normal.dotm template to reset itself, meaning I lose all of my customised Word shortcuts.

Other people have suggested the Spell Checker could be causing interference, but I get the impression it's the Embedded Preview that's the problem, because I think (I'm not 100% sure) I've always used the Hunspell spell checker in Studio.

There are no error messages or apparent problems while I'm working in Studio with the Embedded Preview open. However, some mornings when I start my computer up, before I open Studio (or Word), Word opens up a whole load of documents and pop-ups. Some of these documents are blank, and some contain segments from the project I'd been working on in Studio. I can close all of these manually and open Studio and work normally, but when I next find myself working in MS Word, I realise that all of my MS Word shortcuts have been wiped again.

I realise this probably doesn't pinpoint the issue specifically enough, but has anyone experienced the same thing? Or does anyone have suggestions for how to test this more systematically and work out what's going on?



  • Do you save the preview?  Just wondering how you work with this to try and help as I'm not aware of a problem like this.  Maybe saving it is overwriting your templates somehow?

    Try using the HTML preview for a while instead and see if the problem continues?  Or even try not using the review at all for a while?

    Do you have any other add-ins to MS Word that operate with your Word template?

    I do think it's pretty unlikely that Studio is at fault here, but we have seen very surprising things occurring in the past so I won't rule it out!!

  • Hi

    I'm not sure what you mean by "saving" the preview, so I guess the answer is no, I don't. I just have the "Embedded preview" window open while I'm translating in Studio to see the context of segments.

    As far as I know, the only thing I've customised in Word and that are saved to the Normal.dotm template are my shortcuts. I don't believe I've installed any add-ins. The add-in list shows this:

    I will try and observe/note what's happening, but it's tricky because there are no error messages or problems, and it doesn't seem to happen every day/with every document.

    I found this thread on ProZ which suggests somebody else was having a similar problem (see the very last post in the thread, by ). I've sent a message to Alonso on ProZ to ask if he ever found a solution to the problem.


  • Things have changed a lot since Studio 2011/2014 and even then I'm not sure Studio was the cause of this.  I think we'd see a lot more threads than this if the issue was related.  However, will be interesting to see what you find.

    There are some interesting discussions in this thread you might find helpful:

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