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「このインストールでは設定されていない言語が含まれているため、パッケージ "XX.sdlppx" を開くことができませんでした。」

Yoko Tomiyama
7 days ago

Hi,

 

When I tried to open an EN-US > JA package, an error message「このインストールでは設定されていない言語が含まれているため、パッケージ "XX.sdlppx" を開くことができませんでした。」was appeared.

After clicking OK button in the pane that displayed the error massage, another error message was appeared: オブジェクト参照がオブジェクト インスタンスに設定されていません。

 

I can open other EN-US > JA packages successfully.

I placed the "XX.sdlppx" package on the desktop, C drive, or D drive, then tried to open it, but failed.

Also, repaired Studio with SDL Chainer and reinstalled Studio, but I couldn't open the package.

 

Could you please tell me why I cannot open this package and what I need to do to open the package?

 

Thanks in advance,
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  • 0 7 days ago

    If I translate the message it says this:

    "The package "XX.sdlppx" could not be opened because it contains a language that is not configured for this installation."

    I think the message is quite explanatory.  The package you have received is either a multilingual package with languages in there that you do not have available to you in your setup, or it's one language pair and you don't have one or both of the languages in it.

    Or... it's a bug!

    Can you add .zip to the end of package like this:

    XX.sdlppx.zip

    Then open it and provide a screenshot of what you see.  Just the folder names... there won't be anything confidential in that.
  • 0 7 days ago in reply to Paul

    Hi Paul,
    Thank you for your advice.
    I zipped the package as XX.sdlppx.zip using WinZip, and then unzipped it.
    There was the original XX.sdlppx package, and I couldn't check the contents.....

  • +1 7 days ago in reply to Yoko Tomiyama

    Yoko Tomiyama said:
    I zipped the package as XX.sdlppx.zip using WinZip, and then unzipped it.

    That's not what I asked you to do... but I can see your confusion.  Do this please:

    1. change the extension of your file, so instead of it being called this:
      XX.sdlppx
      RENAME the file so it has a zip at the end (DO NOT ZIP IT)
      XX.sdlppx.zip
    2. Now unzip it.

    That will allow you to see inside the file.  The sdlppx is essentially a zip already but it has a different extension.
  • +1 7 days ago in reply to Paul

    Hi Paul,
    I'm sorry I couldn't get what you said.
    I re-tried and understood why I couldn't open the project package.
    The language pair of this package was en-US > it-IT.

    My agent sent me a new correct package, and I could open it successfully.

    You have taught me how to find a cause of a problem.
    I truly thank you for your support!
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  • +1 7 days ago in reply to Paul

    Hi Paul,
    I'm sorry I couldn't get what you said.
    I re-tried and understood why I couldn't open the project package.
    The language pair of this package was en-US > it-IT.

    My agent sent me a new correct package, and I could open it successfully.

    You have taught me how to find a cause of a problem.
    I truly thank you for your support!
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