Trados Studio 2021 not working

Good afternoon!  I recently purchased Trados Studio 2021.  This morning I was working on a file and suddenly the program stopped working.  I closed it and reopened it, but to no avail.  I uninstalled and reinstalled the program but now when I try to open any file, it shows this message:

If I try to open a single file to translate it, I also get an error message.

PLEASE HELP!