Error message when opening GroupShare project - files could not be downloaded.

Hi,

I have recently upgraded to Studio 2021 from 2017 (version Trados Studio 2021 SR1 - 16.1.8.4404) but when I try to open GroupShare projects I get the error message "Some files could not be downloaded and will not be opened. The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'."

Suggestions from one of the PMs at SDL Sweden include reinstalling, installing the Worldserver Compatibility Pack, repairing Studio, removing plugins, but so far nothing has worked. Does anyone have any suggestions on why this is happening and what I can do to fix it?

Many thanks!

  • Hello ,

    Its always best to post the full error stack, as this is often helpful in looking for the cause.

    However, as you have upgraded to 2021- this may be the cause of the error (lost connection to the server)

    Perhaps the following will help you resolve this (save in a different location).

    gateway.sdl.com/.../communityknowledge

  • Hi Steven,

    Thanks for your reply! I tried to save it in a different location but no luck unfortunately.

    The error message doesn't contain the blue disk icon (pic below) so not sure how to get the full error stack. Would the log file be of any help at all?

     

    SDL Trados Studio_1088.log
    INFO [2021-09-20 06:39:45,758] Job - Start#Id=3428f4df-446d-424b-a6d2-720f66eed408#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=288780288#VirtualMemorySize=185925632#ThreadCount=47#HandleCount=1772#GdiHandleCount=1431#UserHandleCount=722#TotalProcessorTime=00:00:16.3750000
    INFO [2021-09-20 06:39:46,125] Job - Finish#Id=3428f4df-446d-424b-a6d2-720f66eed408#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=289329152#VirtualMemorySize=186302464#ThreadCount=47#HandleCount=1786#GdiHandleCount=1438#UserHandleCount=730#TotalProcessorTime=00:00:16.4843750
    INFO [2021-09-20 06:39:46,149] Job - Start#Id=fdfbf13d-7ae6-43e1-8887-67bbf32bb2bc#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=290140160#VirtualMemorySize=187105280#ThreadCount=47#HandleCount=1789#GdiHandleCount=1444#UserHandleCount=726#TotalProcessorTime=00:00:16.5312500
    FATAL [2021-09-20 06:39:46,590] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 06:39:46,595] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=290738176#VirtualMemorySize=186863616#ThreadCount=47#HandleCount=1804#GdiHandleCount=1420#UserHandleCount=717#TotalProcessorTime=00:00:16.6875000
    INFO [2021-09-20 06:39:58,175] ActionService - Start#Id=6e2755aa-5274-462b-ab8b-581178ae2c55#Name=ProjectServer.CancelCheckOutAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=292663296#VirtualMemorySize=188219392#ThreadCount=43#HandleCount=1804#GdiHandleCount=1453#UserHandleCount=730#TotalProcessorTime=00:00:17.6875000
    INFO [2021-09-20 06:39:58,178] ActionService - Finish#Id=6e2755aa-5274-462b-ab8b-581178ae2c55#Name=ProjectServer.CancelCheckOutAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=292691968#VirtualMemorySize=188235776#ThreadCount=43#HandleCount=1806#GdiHandleCount=1453#UserHandleCount=730#TotalProcessorTime=00:00:17.7031250
    FATAL [2021-09-20 06:39:58,182] Sdl.Desktop.Platform.UnhandledException - You cannot cancel the check out of the selected files because the server is not available.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 06:39:58,184] Sdl.Desktop.Platform.UnhandledException - You cannot cancel the check out of the selected files because the server is not available.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=292696064#VirtualMemorySize=188235776#ThreadCount=43#HandleCount=1809#GdiHandleCount=1453#UserHandleCount=730#TotalProcessorTime=00:00:17.7031250
    INFO [2021-09-20 06:40:14,349] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 06:40:14,363] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 06:40:14,363] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 06:40:14,379] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 06:40:19,683] ActionService - Start#Id=753638fb-8b1b-4f4e-bb86-a7b88803461f#Name=UsefulTipsCollectionHelpAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=294088704#VirtualMemorySize=188792832#ThreadCount=37#HandleCount=1791#GdiHandleCount=1462#UserHandleCount=734#TotalProcessorTime=00:00:19.7656250
    INFO [2021-09-20 06:40:27,297] ActionService - Finish#Id=753638fb-8b1b-4f4e-bb86-a7b88803461f#Name=UsefulTipsCollectionHelpAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=295301120#VirtualMemorySize=189169664#ThreadCount=37#HandleCount=1788#GdiHandleCount=1462#UserHandleCount=732#TotalProcessorTime=00:00:20
    INFO [2021-09-20 06:59:48,310] Job - Start#Id=062d3a45-c1e2-4b76-b62d-0c31934a94bf#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=290594816#VirtualMemorySize=188043264#ThreadCount=29#HandleCount=1734#GdiHandleCount=1492#UserHandleCount=730#TotalProcessorTime=00:00:30.9375000
    INFO [2021-09-20 06:59:48,486] Job - Finish#Id=062d3a45-c1e2-4b76-b62d-0c31934a94bf#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=290603008#VirtualMemorySize=188039168#ThreadCount=29#HandleCount=1743#GdiHandleCount=1497#UserHandleCount=738#TotalProcessorTime=00:00:31.0312500
    INFO [2021-09-20 06:59:48,516] Job - Start#Id=eba230e5-5149-4714-8de9-6cf2f7e7304d#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=290611200#VirtualMemorySize=188039168#ThreadCount=29#HandleCount=1748#GdiHandleCount=1503#UserHandleCount=735#TotalProcessorTime=00:00:31.0625000
    FATAL [2021-09-20 06:59:48,909] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 06:59:48,911] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=291078144#VirtualMemorySize=188510208#ThreadCount=29#HandleCount=1756#GdiHandleCount=1503#UserHandleCount=735#TotalProcessorTime=00:00:31.0937500
    INFO [2021-09-20 07:00:39,981] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 07:00:39,997] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 07:00:39,998] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 07:00:40,019] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 07:55:43,655] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 07:55:43,671] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 07:55:43,672] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 07:55:43,687] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:12:15,501] Job - Start#Id=92b200d5-9441-404c-94bc-a76682a1a343#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=274599936#VirtualMemorySize=196333568#ThreadCount=29#HandleCount=1657#GdiHandleCount=1465#UserHandleCount=723#TotalProcessorTime=00:00:50.7812500
    INFO [2021-09-20 08:12:15,751] Job - Finish#Id=92b200d5-9441-404c-94bc-a76682a1a343#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=274710528#VirtualMemorySize=196329472#ThreadCount=29#HandleCount=1666#GdiHandleCount=1472#UserHandleCount=731#TotalProcessorTime=00:00:50.8593750
    INFO [2021-09-20 08:12:15,776] Job - Start#Id=4528fd7b-5244-425d-97a4-3515cc0f9a93#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=274833408#VirtualMemorySize=196329472#ThreadCount=29#HandleCount=1669#GdiHandleCount=1478#UserHandleCount=727#TotalProcessorTime=00:00:50.8750000
    FATAL [2021-09-20 08:12:16,013] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:12:16,015] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=275173376#VirtualMemorySize=196669440#ThreadCount=29#HandleCount=1679#GdiHandleCount=1478#UserHandleCount=725#TotalProcessorTime=00:00:50.9062500
    INFO [2021-09-20 08:12:23,641] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:12:23,660] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:12:23,660] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:12:23,681] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:12:30,696] Job - Start#Id=ee815ba8-7e3d-43d9-9f76-1707ee43cc12#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=275628032#VirtualMemorySize=196829184#ThreadCount=30#HandleCount=1673#GdiHandleCount=1487#UserHandleCount=731#TotalProcessorTime=00:00:51.6250000
    INFO [2021-09-20 08:12:30,861] Job - Finish#Id=ee815ba8-7e3d-43d9-9f76-1707ee43cc12#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=276238336#VirtualMemorySize=196812800#ThreadCount=30#HandleCount=1675#GdiHandleCount=1493#UserHandleCount=738#TotalProcessorTime=00:00:51.7343750
    INFO [2021-09-20 08:12:30,900] Job - Start#Id=e4770f74-585f-4900-83a3-eda601584349#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=276471808#VirtualMemorySize=196812800#ThreadCount=30#HandleCount=1673#GdiHandleCount=1472#UserHandleCount=725#TotalProcessorTime=00:00:51.7812500
    FATAL [2021-09-20 08:12:31,143] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:12:31,145] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=276496384#VirtualMemorySize=196825088#ThreadCount=30#HandleCount=1683#GdiHandleCount=1472#UserHandleCount=724#TotalProcessorTime=00:00:51.8437500
    INFO [2021-09-20 08:13:14,896] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:13:14,913] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:13:14,913] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:13:14,928] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:15:52,171] Job - Start#Id=2400477e-2246-4b09-b850-4b01c3037ec2#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=278294528#VirtualMemorySize=197201920#ThreadCount=31#HandleCount=1699#GdiHandleCount=1477#UserHandleCount=727#TotalProcessorTime=00:00:54.0312500
    INFO [2021-09-20 08:15:52,373] Job - Finish#Id=2400477e-2246-4b09-b850-4b01c3037ec2#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=278814720#VirtualMemorySize=197197824#ThreadCount=31#HandleCount=1708#GdiHandleCount=1484#UserHandleCount=735#TotalProcessorTime=00:00:54.1093750
    INFO [2021-09-20 08:15:52,408] Job - Start#Id=e7014f38-120f-467a-85dc-22880401095b#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=279044096#VirtualMemorySize=197197824#ThreadCount=31#HandleCount=1711#GdiHandleCount=1490#UserHandleCount=731#TotalProcessorTime=00:00:54.1250000
    FATAL [2021-09-20 08:15:52,650] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:15:52,651] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=279068672#VirtualMemorySize=197210112#ThreadCount=31#HandleCount=1721#GdiHandleCount=1490#UserHandleCount=730#TotalProcessorTime=00:00:54.1562500
    INFO [2021-09-20 08:16:39,293] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:16:39,309] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:16:39,309] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:16:39,331] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:22:47,292] StudioInstanceService - Pinged by other application instance
    INFO [2021-09-20 08:22:47,306] StudioInstanceService - Activated by other application instance
    INFO [2021-09-20 08:22:47,318] StudioInstanceService - Processing commandline from other application instance: "Sdl.Desktop.Platform.CommandLineArguments".
    INFO [2021-09-20 08:22:53,422] Job - Start#Id=d68cad64-9a83-47aa-83a5-2c00766ae6e1#Name=Importing package...#ProcessName=SDLTradosStudio#PhysicalMemorySize=288600064#VirtualMemorySize=199782400#ThreadCount=36#HandleCount=1758#GdiHandleCount=1601#UserHandleCount=814#TotalProcessorTime=00:00:57.2343750
    INFO [2021-09-20 08:22:54,115] Job - Finish#Id=d68cad64-9a83-47aa-83a5-2c00766ae6e1#Name=Importing package...#ProcessName=SDLTradosStudio#PhysicalMemorySize=294227968#VirtualMemorySize=202838016#ThreadCount=37#HandleCount=1777#GdiHandleCount=1564#UserHandleCount=798#TotalProcessorTime=00:00:57.7187500
    INFO [2021-09-20 08:22:59,233] Job - Start#Id=01510670-55e9-4139-827d-3eb3644dfa41#Name=Downloading 'Astec-Breaker P-524178' project #ProcessName=SDLTradosStudio#PhysicalMemorySize=296996864#VirtualMemorySize=204324864#ThreadCount=37#HandleCount=1773#GdiHandleCount=1563#UserHandleCount=799#TotalProcessorTime=00:00:57.9843750
    INFO [2021-09-20 08:22:59,290] Job - Finish#Id=01510670-55e9-4139-827d-3eb3644dfa41#Name=Downloading 'Astec-Breaker P-524178' project #ProcessName=SDLTradosStudio#PhysicalMemorySize=296968192#VirtualMemorySize=204247040#ThreadCount=37#HandleCount=1781#GdiHandleCount=1562#UserHandleCount=805#TotalProcessorTime=00:00:58.0468750
    INFO [2021-09-20 08:23:00,500] Job - Start#Id=f7ea9769-5a4b-4dfd-95ba-b402716e0626#Name=Opening 150-7258-SW IQAN Bluetooth.docx.sdlxliff#ProcessName=SDLTradosStudio#PhysicalMemorySize=297787392#VirtualMemorySize=204312576#ThreadCount=37#HandleCount=1782#GdiHandleCount=1626#UserHandleCount=832#TotalProcessorTime=00:00:58.3281250
    INFO [2021-09-20 08:23:01,711] Job - Finish#Id=f7ea9769-5a4b-4dfd-95ba-b402716e0626#Name=Opening 150-7258-SW IQAN Bluetooth.docx.sdlxliff#ProcessName=SDLTradosStudio#PhysicalMemorySize=316469248#VirtualMemorySize=217260032#ThreadCount=38#HandleCount=1799#GdiHandleCount=1602#UserHandleCount=825#TotalProcessorTime=00:00:59
    INFO [2021-09-20 08:23:03,374] Sdl.TranslationStudio.Editor.Terminology.ProjectTermbasesLoader - begin async initializing for document 150-7258-SW IQAN Bluetooth.docx.sdlxliff
    INFO [2021-09-20 08:23:03,376] Sdl.TranslationStudio.Editor.Terminology.ProjectTermbasesLoader - Begin the termbases initalization. The number of calls to the server = 0
    INFO [2021-09-20 08:23:03,376] Sdl.TranslationStudio.Editor.Terminology.ProjectTermbasesLoader - Initalize termbases end. The number of calls to the server = 0
    INFO [2021-09-20 08:23:03,376] Sdl.TranslationStudio.Editor.Terminology.ProjectTermbasesLoader - GetTermbases, initialization event fired for 150-7258-SW IQAN Bluetooth.docx.sdlxliff
    INFO [2021-09-20 08:23:03,377] Sdl.TranslationStudio.Editor.Terminology.ProjectTermbasesLoader - GetTermbases end initialization for 150-7258-SW IQAN Bluetooth.docx.sdlxliff
    INFO [2021-09-20 08:24:00,974] ActionService - Start#Id=a7e46dc2-0e74-4407-b270-a666291a3151#Name=CloseProjectAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=341590016#VirtualMemorySize=235302912#ThreadCount=30#HandleCount=1771#GdiHandleCount=1646#UserHandleCount=840#TotalProcessorTime=00:01:06.4687500
    INFO [2021-09-20 08:24:02,106] ActionService - Finish#Id=a7e46dc2-0e74-4407-b270-a666291a3151#Name=CloseProjectAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=341663744#VirtualMemorySize=235433984#ThreadCount=31#HandleCount=1773#GdiHandleCount=1653#UserHandleCount=845#TotalProcessorTime=00:01:06.6406250
    INFO [2021-09-20 08:24:06,295] ActionService - Start#Id=0d1b03f3-2511-4e8d-b803-f0febbaae5a6#Name=CloseProjectAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=341278720#VirtualMemorySize=235020288#ThreadCount=31#HandleCount=1779#GdiHandleCount=1640#UserHandleCount=839#TotalProcessorTime=00:01:07.0312500
    INFO [2021-09-20 08:24:07,143] ActionService - Finish#Id=0d1b03f3-2511-4e8d-b803-f0febbaae5a6#Name=CloseProjectAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=341291008#VirtualMemorySize=235020288#ThreadCount=31#HandleCount=1782#GdiHandleCount=1641#UserHandleCount=843#TotalProcessorTime=00:01:07.1406250
    INFO [2021-09-20 08:25:46,013] StudioInstanceService - Pinged by other application instance
    INFO [2021-09-20 08:25:46,015] StudioInstanceService - Activated by other application instance
    INFO [2021-09-20 08:25:46,023] StudioInstanceService - Processing commandline from other application instance: "Sdl.Desktop.Platform.CommandLineArguments".
    INFO [2021-09-20 08:26:52,036] Job - Start#Id=c09527b6-c928-49ba-98bb-58c14598bab2#Name=Open Trados  GroupShare project 20210920.072521712_PHILIPSTMS_SDL_PHI_QLMAJV_155_0627_1_MRS_Split#ProcessName=SDLTradosStudio#PhysicalMemorySize=363065344#VirtualMemorySize=241070080#ThreadCount=42#HandleCount=2084#GdiHandleCount=1688#UserHandleCount=881#TotalProcessorTime=00:01:13.7343750
    INFO [2021-09-20 08:26:52,391] Job - Start#Id=1bf61aeb-95ad-4af0-9449-610d86c02fcc#Name=Validating server project '20210920.072521712_PHILIPSTMS_SDL_PHI_QLMAJV_155_0627_1_MRS_Split'...#ProcessName=SDLTradosStudio#PhysicalMemorySize=365432832#VirtualMemorySize=242266112#ThreadCount=47#HandleCount=2109#GdiHandleCount=1696#UserHandleCount=888#TotalProcessorTime=00:01:13.9843750
    INFO [2021-09-20 08:26:52,442] Job - Finish#Id=1bf61aeb-95ad-4af0-9449-610d86c02fcc#Name=Validating server project '20210920.072521712_PHILIPSTMS_SDL_PHI_QLMAJV_155_0627_1_MRS_Split'...#ProcessName=SDLTradosStudio#PhysicalMemorySize=365469696#VirtualMemorySize=241856512#ThreadCount=47#HandleCount=2115#GdiHandleCount=1693#UserHandleCount=898#TotalProcessorTime=00:01:14
    INFO [2021-09-20 08:26:52,774] Job - Finish#Id=c09527b6-c928-49ba-98bb-58c14598bab2#Name=Open Trados  GroupShare project 20210920.072521712_PHILIPSTMS_SDL_PHI_QLMAJV_155_0627_1_MRS_Split#ProcessName=SDLTradosStudio#PhysicalMemorySize=365613056#VirtualMemorySize=242397184#ThreadCount=47#HandleCount=2112#GdiHandleCount=1678#UserHandleCount=892#TotalProcessorTime=00:01:14.3281250
    INFO [2021-09-20 08:26:55,159] Job - Start#Id=d004cd4f-d447-4533-8df3-0746af3c9c0a#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=350007296#VirtualMemorySize=224710656#ThreadCount=48#HandleCount=2122#GdiHandleCount=1717#UserHandleCount=900#TotalProcessorTime=00:01:14.7187500
    INFO [2021-09-20 08:26:55,507] Job - Finish#Id=d004cd4f-d447-4533-8df3-0746af3c9c0a#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=350097408#VirtualMemorySize=225320960#ThreadCount=48#HandleCount=2124#GdiHandleCount=1724#UserHandleCount=910#TotalProcessorTime=00:01:14.8125000
    INFO [2021-09-20 08:26:57,894] Job - Start#Id=0d67e48f-43fe-4be2-8534-cc96c9f553ab#Name=Check out and download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=351895552#VirtualMemorySize=227180544#ThreadCount=48#HandleCount=2122#GdiHandleCount=1717#UserHandleCount=899#TotalProcessorTime=00:01:15.1718750
    FATAL [2021-09-20 08:26:58,550] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:26:58,552] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=351903744#VirtualMemorySize=227184640#ThreadCount=48#HandleCount=2126#GdiHandleCount=1717#UserHandleCount=897#TotalProcessorTime=00:01:15.2031250
    INFO [2021-09-20 08:27:43,760] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:27:43,780] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:27:43,781] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:27:43,827] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:27:54,104] Job - Start#Id=12e269cb-ba1b-4452-b763-d437d2196908#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=354451456#VirtualMemorySize=229851136#ThreadCount=38#HandleCount=2094#GdiHandleCount=1744#UserHandleCount=903#TotalProcessorTime=00:01:16.2031250
    INFO [2021-09-20 08:27:54,640] Job - Finish#Id=12e269cb-ba1b-4452-b763-d437d2196908#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=354557952#VirtualMemorySize=230477824#ThreadCount=38#HandleCount=2102#GdiHandleCount=1749#UserHandleCount=910#TotalProcessorTime=00:01:16.2968750
    INFO [2021-09-20 08:27:54,662] Job - Start#Id=e501bfc8-3083-4315-8dfa-e1c557569db5#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=354795520#VirtualMemorySize=230711296#ThreadCount=38#HandleCount=2105#GdiHandleCount=1755#UserHandleCount=905#TotalProcessorTime=00:01:16.3125000
    FATAL [2021-09-20 08:27:55,096] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:27:55,104] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=354795520#VirtualMemorySize=230711296#ThreadCount=38#HandleCount=2109#GdiHandleCount=1755#UserHandleCount=904#TotalProcessorTime=00:01:16.3593750
    INFO [2021-09-20 08:28:35,280] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:28:35,310] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:28:35,310] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:28:35,352] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:34:54,192] Job - Start#Id=c7406f3a-da68-45b8-8236-5b5de2d7f222#Name=Checking credentials#ProcessName=SDLTradosStudio#PhysicalMemorySize=357068800#VirtualMemorySize=231206912#ThreadCount=30#HandleCount=1971#GdiHandleCount=1750#UserHandleCount=899#TotalProcessorTime=00:01:19.6875000
    INFO [2021-09-20 08:34:54,219] Job - Finish#Id=c7406f3a-da68-45b8-8236-5b5de2d7f222#Name=Checking credentials#ProcessName=SDLTradosStudio#PhysicalMemorySize=357085184#VirtualMemorySize=230805504#ThreadCount=30#HandleCount=1980#GdiHandleCount=1758#UserHandleCount=910#TotalProcessorTime=00:01:19.7343750
    INFO [2021-09-20 08:35:59,495] Job - Start#Id=b32dbc92-458c-4822-b82c-77d2b4625579#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=361058304#VirtualMemorySize=234627072#ThreadCount=31#HandleCount=2005#GdiHandleCount=1786#UserHandleCount=926#TotalProcessorTime=00:01:22.2656250
    INFO [2021-09-20 08:35:59,678] Job - Finish#Id=b32dbc92-458c-4822-b82c-77d2b4625579#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=361152512#VirtualMemorySize=235245568#ThreadCount=31#HandleCount=2014#GdiHandleCount=1793#UserHandleCount=936#TotalProcessorTime=00:01:22.3750000
    INFO [2021-09-20 08:35:59,706] Job - Start#Id=288f044c-a4a3-43df-92b6-46d456aa32b2#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=361390080#VirtualMemorySize=235479040#ThreadCount=31#HandleCount=2017#GdiHandleCount=1799#UserHandleCount=932#TotalProcessorTime=00:01:22.3906250
    FATAL [2021-09-20 08:35:59,941] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:35:59,943] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=361398272#VirtualMemorySize=235483136#ThreadCount=31#HandleCount=2023#GdiHandleCount=1799#UserHandleCount=931#TotalProcessorTime=00:01:22.4062500
    INFO [2021-09-20 08:36:15,266] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:36:15,286] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:36:15,286] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:36:15,301] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:37:52,238] ActionService - Start#Id=dcaea866-0224-49e3-af58-e77dc600dfb2#Name=Project_OpenContainingFolderAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=396836864#VirtualMemorySize=256585728#ThreadCount=41#HandleCount=2192#GdiHandleCount=1800#UserHandleCount=965#TotalProcessorTime=00:01:27.9062500
    INFO [2021-09-20 08:37:52,269] ActionService - Finish#Id=dcaea866-0224-49e3-af58-e77dc600dfb2#Name=Project_OpenContainingFolderAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=397180928#VirtualMemorySize=256684032#ThreadCount=42#HandleCount=2207#GdiHandleCount=1800#UserHandleCount=967#TotalProcessorTime=00:01:27.9375000
    INFO [2021-09-20 08:37:56,476] StudioInstanceService - Pinged by other application instance
    INFO [2021-09-20 08:37:56,477] StudioInstanceService - Activated by other application instance
    INFO [2021-09-20 08:37:56,485] StudioInstanceService - Processing commandline from other application instance: "Sdl.Desktop.Platform.CommandLineArguments".
    INFO [2021-09-20 08:37:58,748] Job - Start#Id=7fd5b6aa-c653-41d8-8380-1442bf78dfff#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=389029888#VirtualMemorySize=246620160#ThreadCount=50#HandleCount=2155#GdiHandleCount=1745#UserHandleCount=949#TotalProcessorTime=00:01:28.5625000
    INFO [2021-09-20 08:37:58,999] Job - Finish#Id=7fd5b6aa-c653-41d8-8380-1442bf78dfff#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=389144576#VirtualMemorySize=247250944#ThreadCount=50#HandleCount=2163#GdiHandleCount=1752#UserHandleCount=957#TotalProcessorTime=00:01:28.6406250
    INFO [2021-09-20 08:37:59,038] Job - Start#Id=71f395f7-70c6-4aed-9dbe-1b6780851d86#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=389390336#VirtualMemorySize=247488512#ThreadCount=50#HandleCount=2166#GdiHandleCount=1758#UserHandleCount=953#TotalProcessorTime=00:01:28.6718750
    FATAL [2021-09-20 08:37:59,343] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:37:59,347] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=389492736#VirtualMemorySize=247578624#ThreadCount=51#HandleCount=2174#GdiHandleCount=1734#UserHandleCount=944#TotalProcessorTime=00:01:28.7187500
    INFO [2021-09-20 08:38:06,414] ActionService - Start#Id=f0cbbfe8-f7d5-4162-b6a5-f53aa0ae0197#Name=Plugin.Bookmarks.GotoLastSegmentAnywhereAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=390668288#VirtualMemorySize=248832000#ThreadCount=50#HandleCount=2172#GdiHandleCount=1741#UserHandleCount=948#TotalProcessorTime=00:01:29.4218750
    INFO [2021-09-20 08:38:06,419] ActionService - Finish#Id=f0cbbfe8-f7d5-4162-b6a5-f53aa0ae0197#Name=Plugin.Bookmarks.GotoLastSegmentAnywhereAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=390672384#VirtualMemorySize=248836096#ThreadCount=50#HandleCount=2174#GdiHandleCount=1741#UserHandleCount=948#TotalProcessorTime=00:01:29.4218750
    INFO [2021-09-20 08:38:09,542] ActionService - Start#Id=1e6a8df3-4258-489e-80f0-03f92972226e#Name=Open_WorldServer_Package#ProcessName=SDLTradosStudio#PhysicalMemorySize=390430720#VirtualMemorySize=248590336#ThreadCount=50#HandleCount=2176#GdiHandleCount=1741#UserHandleCount=948#TotalProcessorTime=00:01:29.5000000
    INFO [2021-09-20 08:38:11,629] ActionService - Finish#Id=1e6a8df3-4258-489e-80f0-03f92972226e#Name=Open_WorldServer_Package#ProcessName=SDLTradosStudio#PhysicalMemorySize=393355264#VirtualMemorySize=251596800#ThreadCount=55#HandleCount=2202#GdiHandleCount=1762#UserHandleCount=956#TotalProcessorTime=00:01:30.1093750
    INFO [2021-09-20 08:38:16,358] ActionService - Start#Id=3044e319-1dfe-49a0-a272-329e5a34196d#Name=LanguageCloudLoginAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=393027584#VirtualMemorySize=251269120#ThreadCount=55#HandleCount=2204#GdiHandleCount=1741#UserHandleCount=956#TotalProcessorTime=00:01:30.4687500
    INFO [2021-09-20 08:38:21,594] ActionService - Finish#Id=3044e319-1dfe-49a0-a272-329e5a34196d#Name=LanguageCloudLoginAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=428302336#VirtualMemorySize=279162880#ThreadCount=57#HandleCount=2302#GdiHandleCount=1744#UserHandleCount=966#TotalProcessorTime=00:01:31.9531250
    INFO [2021-09-20 08:38:48,640] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(identity.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:38:48,650] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/identity.svc
    INFO [2021-09-20 08:38:48,650] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - GetServiceUri(router.svc), preferredScheme(net.tcp), discoveryScheme(https), tokenType(CustomUser)
    INFO [2021-09-20 08:38:48,670] Sdl.Enterprise2.Studio.Platform.Client.Discovery.DiscoveryInfo - 2/Returning https://logs08.sdlproducts.com/platform/sdl/router.svc
    INFO [2021-09-20 08:39:51,893] ActionService - Start#Id=9a0567eb-3fe7-4bbb-9c42-b542f127a7da#Name=OpenProjectFromListAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=434343936#VirtualMemorySize=280895488#ThreadCount=42#HandleCount=2242#GdiHandleCount=1779#UserHandleCount=988#TotalProcessorTime=00:01:35.8125000
    INFO [2021-09-20 08:39:52,038] ActionService - Finish#Id=9a0567eb-3fe7-4bbb-9c42-b542f127a7da#Name=OpenProjectFromListAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=425623552#VirtualMemorySize=271638528#ThreadCount=42#HandleCount=2245#GdiHandleCount=1794#UserHandleCount=994#TotalProcessorTime=00:01:35.9531250
    INFO [2021-09-20 08:40:01,761] ActionService - Start#Id=43391622-e989-480d-ac5c-2342fd766132#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=424914944#VirtualMemorySize=270835712#ThreadCount=43#HandleCount=2219#GdiHandleCount=1757#UserHandleCount=982#TotalProcessorTime=00:01:37.0468750
    INFO [2021-09-20 08:40:01,817] ActionService - Finish#Id=43391622-e989-480d-ac5c-2342fd766132#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=425185280#VirtualMemorySize=270934016#ThreadCount=44#HandleCount=2230#GdiHandleCount=1757#UserHandleCount=985#TotalProcessorTime=00:01:37.0937500
    INFO [2021-09-20 08:40:21,481] Job - Start#Id=4f1236e8-b077-47f2-8059-48c24ea95bdf#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=426057728#VirtualMemorySize=271802368#ThreadCount=44#HandleCount=2237#GdiHandleCount=1777#UserHandleCount=988#TotalProcessorTime=00:01:37.5000000
    INFO [2021-09-20 08:40:21,688] Job - Finish#Id=4f1236e8-b077-47f2-8059-48c24ea95bdf#Name=Synchronizing project...#ProcessName=SDLTradosStudio#PhysicalMemorySize=426143744#VirtualMemorySize=272412672#ThreadCount=44#HandleCount=2239#GdiHandleCount=1784#UserHandleCount=996#TotalProcessorTime=00:01:37.5625000
    INFO [2021-09-20 08:40:21,728] Job - Start#Id=ef30f14f-e84b-4e34-aa75-496e4b4cff78#Name=Download latest file versions#ProcessName=SDLTradosStudio#PhysicalMemorySize=426389504#VirtualMemorySize=272646144#ThreadCount=44#HandleCount=2232#GdiHandleCount=1775#UserHandleCount=987#TotalProcessorTime=00:01:37.5937500
    FATAL [2021-09-20 08:40:21,973] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    System.ServiceModel.FaultException: The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. 
    
    Server stack trace: 
       at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
       at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
       at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
       at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    
    Exception rethrown at [0]: 
       at Sdl.ProjectServer.Commute.InternalProjectServerClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetLanguageFileVersions(Guid languageFileId)
       at Sdl.ProjectApi.Implementation.LanguageFile.GetLatestServerVersion(ICommuteClient commuteClient, LanguageFileServerStateSettings serverStateSettings)
       at Sdl.ProjectApi.Implementation.LanguageFile.DownloadLatestServerVersion(EventHandler`1 progressEventHandler, Boolean force)
       at Sdl.TranslationStudio.Common.Server.CheckOutJobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
       at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    INFO [2021-09-20 08:40:21,975] Sdl.Desktop.Platform.UnhandledException - Some files could not be downloaded and will not be opened.
    The 'UserId' property on 'LanguageFileVersionComplex' could not be set to a 'null' value. You must set this property to a non-null value of type 'Guid'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=426405888#VirtualMemorySize=272658432#ThreadCount=44#HandleCount=2242#GdiHandleCount=1775#UserHandleCount=986#TotalProcessorTime=00:01:37.6250000
    INFO [2021-09-20 08:40:28,133] ActionService - Start#Id=63317d50-5061-4331-9bce-b268cb83b6da#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=426401792#VirtualMemorySize=272605184#ThreadCount=43#HandleCount=2243#GdiHandleCount=1773#UserHandleCount=987#TotalProcessorTime=00:01:38.2031250
    INFO [2021-09-20 08:40:28,163] ActionService - Finish#Id=63317d50-5061-4331-9bce-b268cb83b6da#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=426405888#VirtualMemorySize=272605184#ThreadCount=43#HandleCount=2246#GdiHandleCount=1773#UserHandleCount=988#TotalProcessorTime=00:01:38.2343750
    

  • Hi again Steven,

    Any other suggestions on what might be causing this and what I can do to rectify it? 2017 is working OK for now, but I was informed that as of March next year it will stop working on the GroupShare server, and I work as an external lead on an SDL account so really need it to work at some point before then.

    Many thanks!

    Jennica