GENERAL MASSIVE CATASTROPHIC SYSTEM ERROR FAILURE

I have tried to sort this issue out, but it does not work for a final solution. I have been having an issue - GENERAL MASSIVE CATASTROPHIC SYSTEM ERROR FAILURE - with my SDL 2015, when adding my client's multiterm, and sometimes TM is added or system does not accept it. It started with a particular project from a client and I uninstalled and reinstalled SDL versions 2011/2014/2015 from my laptop trying to sort it and I did not succeed. Client updated their multiterm and TM, but again the problem persists and I can't seem to find a solution. I have been working with large projects and am having many other problems generated by the non functioning multiterm thing. The last attempt (install CU4 and the SDL Update) recommended by Walter Blaser who was very supportive, but it did not work either.
Any help, suggestions are appreciated. 

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  • Hello Paulinho,

    I think, if you have updated both Studio and MultiTerm and you still have this problem then you should log a support case ans the installation team will help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one/

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul
Reply
  • Hello Paulinho,

    I think, if you have updated both Studio and MultiTerm and you still have this problem then you should log a support case ans the installation team will help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one/

    Just fill in the form and submit it. If you can, use the Chrome browser to log the case, you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul
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