Subtitling Preview window is blank


I've installed the Studio Subtitling plug-in and created a project, but when I click the Subtitling Preview icon, the window appears blank, which means I can't attach the video.

Thank you very much in advance for your help.

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  • Can you tell me which SRT? There are actually three available and only two of them will work.  If I put them all together you'll see this and only the top two will work:

    The top one in my list is from the appstore:

    The second one is out of the box with the latest version of Studio 2019:

    SDL Trados Studio 2019 SR2 -

    The third one is out of the box with most versions of Studio but it has no concept of the capabilities available with the subtitling plugin. So if you are using SRT based on this last one nothing is likely to work.

    If you go to your Files View in Studio for the project you created you'll be able to see which of these filetypes you used.  Perhaps this will help explain?