Subtitling Preview window is blank


I've installed the Studio Subtitling plug-in and created a project, but when I click the Subtitling Preview icon, the window appears blank, which means I can't attach the video.

Thank you very much in advance for your help.

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  • ,

    Thanks for taking the call with me Sara... it's always easier to sort these issues out when you can see what's happening.  In this case the problem is that you had installed the new filetypes, but you were not using them.  So under File -> Options we could see this:

    Clicking on this shows this (or something like this):

    To activate them seect them and click on ok.  Then recreate your project making sure that you are no longer using this one:

    I recommend you deactivate this one because it doesn't support the subtitling features available in the plugins.  It's just a dumb text processor.

  • Hi Paul,

    I remember having clicked "Additional installed file types exist". The problem is that I hadn't recreated the project.

    Thank you very much for your patience at the call and for solving the issue.