SRT save target file comes back blank


We are testing the subtitling plugin.  One of our translators finished their translation and Saved Target As, but when the file was brought in to the video to be added to the video there was nothing in it.

Just in case there was an issue with the original translation had the translator remove the project from Trados and re translate the file.  This new translation resulted in the same thing.  The file did not have the translation in it.

This seems to be only an issue for this translator.  We were able to open the bilingual file in another translators program and was able to save the target file with no issue.

Any idea why with one translator the target file saves blank and the other includes the translation?

Thank you in advance


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