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I got myself 2 licenses of Studio 2021 lately and I am having issues to use cloud based projects in order to be able to switch between my Desktop at home an Laptop on the go. When I am trying to create a new cloud project I am being asked to login to the language cloud. Once I entered my credentials (I started a free membership for the language cloud) All I get is the error that the page can't be loaded and that I need to check if the URL is right. I haven't been able to figure it out at all. Any ideas what causes this and how I could get it working? I would love to use that feature to get the full potential out of my 2 licenses.
Also I don't know if this is the right place to ask but I'd like to avoid to have 2 posts open in multiple areas of teh forum. Since I am pretty busy I won't be able to keep track of multiple posts.
Every day when I try to open Trados 2021 I get the error that some Word bar can't be loaded and so Trados won't start up. This happens once every day on both devices. I was able to fix it by renaming the folders in Appdata/Roaming to OLD so it would be newly generated. This fixes it for the day and I can start it up as many times as I want without getting the error. The very next day I need to rename the folders again though to be able to start it up at all. I don't lose my projects but it is kind of annoying if I would have to do this every single day...
Thanks for taking the time!
Hello Richard Jacobs,
I have spoken to the support team, and they have identified the issue and are working on a resolution.
We will update you tomorrow.
The problem is resolved for me with the latest software update. So if anyone is having this problem, updating their Studio 2021 to the latest version will probably solve it.
Hello Patrick Karban ,
It would be useful if you could post a screenshot of the exact error you are getting.
In the meantime, perhaps the following article might be useful
Having the exact same issue, Support is working on it (although they claim I'm the only one with this issue, so go figure I see it on the top of the list here). I'll keep you posted if they finally figure it out.
Support has gone terribly quiet, so either they're working hard to solve it or they gave up. I hope the former, but they stopped replying :(
I'm experiencing the same issues. When I try to log in, I get the same error message. The next time I try to open Studio 2021, I get an error about some bars and Studio won't launch unless I delete/rename the settings folder.
Edit: The support article Steven shared suggests that this is due to the unavailability of a TLE subscription but I'm not sure this is the case here, since I can access and use STL through browser and the Android app, which I believe would mean that I have a subscription available.
This is now fixed for me. So you might want to check again.
I'm still experiencing this error. When I open Studio 2021, I see the following error notification:
When I try to log in to the language cloud, I see the following error:
The interesting thing is that when I click the icon at the top right side, it reads I logged in.
And when I restart Studio, I get the "Cannot activate window bar extensions" error and Studio does not start.
Weird. I had the exact same issue but that was fixed Friday evening (CET). Might want to contact support with this. I think the issue was connected to my account and not software/hardware, but I've yet to hear what the exact issue was.
I have exactly the same problem - on both my PCs running Studio 2021.
Language Cloud worked fine since I first installed Studio 2021 last week but has now stopped. I have the same error message. I have tried installing the latest update but this has not worked (on either PC).
Hello, Did you find a solution? Because I have the same problem and the same error message ... Thanks
I uninstalled and reinstalled, then installed the latest update and ran Repair. This didn't work the first time but I did this a few times and eventually it worked.