Download not available (AppStore)

I try to download a specific free MultiTerm app from the AppStore and I get: appstore.sdl.com/.../

Download App
Download not avaliable
You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL MultiTerm 2017 - SDL MultiTerm 2019 - SDL MultiTerm 2021) in your account. Please contact the administrator of your company licenses and they will be able to download the app for you. Alternatively contact SDL through your support account, or via the appstore forum in the SDL Community. For more information, please see the [language] Terms and Conditions
Parents Reply
  • Thanks, the logic behind it does not make sense "You have logged in successfully, however this app is not available for you to download because you don’t have a license for one of the supported products (SDL MultiTerm 2017 - SDL MultiTerm 2019 - SDL MultiTerm 2021) in your account".

    I have a license for Studio 2021 and MultiTerm is an available download.

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