Groupshare 2017 too slow

Many of our translators are complaining about the speed of Groupshare 2017.
Here are a couple examples:

1. TM lookup: This can take anywhere from 10 to 30 seconds

2. Checking out files: I timed it on my PC, for a 5MB file, it takes approx. 1 min 30 seconds to check out the file

3. Concordance search: We have to take a coffee break every time we want to search in the TM

* Note that we have many large TMs, i.e. 100,000 to 400,000 segments.

We also have exhausted all other possibilities (hardware, environment, settings) and believe Groupshare 2017 was shipped as a flawed product.
Also, we are not alone, I have talked with other people with the same problems.

Is our only choice to move back to Groupshare 2015? It would be great to hear any other solutions.

Parents
  • I agree with Jesse. TM lookup and concordance search are terribly slow. We've been complaining about this issue for a very long time. Nothing has improved. 00422189 - ILIM slow performance continued: New Case Comment ref:_00D30NkM._5000z1KN6gw:ref

  • Thank you for the feedback and I am sorry to hear you are dealing with this.
    I do understand what you are saying but I feel your case might be different to what Jesse has initially posted (even though the symptoms may be the same).

    When we talk about performance, Support needs to validate and do a healtcheck of the system and debug the logs and understand the workflow. 
    Support will get in touch with you on 00422189 but please note that they were waiting for a response from your side, since August 13th. Without a response it is hard for them to address this pain.

    Hope this helps,

    Radu

Reply
  • Thank you for the feedback and I am sorry to hear you are dealing with this.
    I do understand what you are saying but I feel your case might be different to what Jesse has initially posted (even though the symptoms may be the same).

    When we talk about performance, Support needs to validate and do a healtcheck of the system and debug the logs and understand the workflow. 
    Support will get in touch with you on 00422189 but please note that they were waiting for a response from your side, since August 13th. Without a response it is hard for them to address this pain.

    Hope this helps,

    Radu

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