Groupshare 2017 too slow

Many of our translators are complaining about the speed of Groupshare 2017.
Here are a couple examples:

1. TM lookup: This can take anywhere from 10 to 30 seconds

2. Checking out files: I timed it on my PC, for a 5MB file, it takes approx. 1 min 30 seconds to check out the file

3. Concordance search: We have to take a coffee break every time we want to search in the TM

* Note that we have many large TMs, i.e. 100,000 to 400,000 segments.

We also have exhausted all other possibilities (hardware, environment, settings) and believe Groupshare 2017 was shipped as a flawed product.
Also, we are not alone, I have talked with other people with the same problems.

Is our only choice to move back to Groupshare 2015? It would be great to hear any other solutions.

Parents Reply
  • Hi ,

    I have contacted you via your open support case and, as this is an issue specific to your server, I ask that we continue to correspond via the support portal.

    I can imagine how frustrating this must be for you that the issue has not yet been resolved, however we will need access to your GroupShare and SQL servers in order to proceed. I hope that someone other that your IT engineer is able to give us the access we need to investigate further, and that we don't have to prolong the issue by waiting for his return.

    Regarding your reseller being on holiday, my manager spoke to them this week so they should be available if we need their help.

    I look forward to continuing the investigation via our support portal.

    Kind regards,