Queued TMs not downloading

Does anyone have a feasible workaround for SDL Groupshare 14.2 SR1 CU9 where TMs you are trying to export getting stuck in queue and never being able to be downloaded? There is a page on SDL Community that speaks to this very issue, but it still doesn't work for us. That link is: https://gateway.sdl.com/apex/communityknowledge?articleName=000006236


Any help is greatly appreciated. We do not want to have to reinstall an earlier version of Groupshare.