I recently updated my GroupShare 2017 installation to the latest CU. I am now unable to export TMs from the GroupShare server. When using the web interface, I just get the message that an error occurred. When trying to export from the Studio Translation Memory view, I get an internal server error (500).
I just have the TM server component and not all groupshare services are running. Could the problem be related to a non-running service? The ones that are not running and refuse to start are:
SDL Editor Service (which is to be expected)SDL Editor Service Router (start pending)SDL GroupShare WebHooks ServiceSDL Notification ServiceSDL TM Service Agent (start pending; SDL TM Service Host is running)
Could the last one not running be the problem here. If so, how do I make it run?
Unfortunately this issue is likely too complicated to troubleshoot here on the forums.
If you have a Support and Maintenance Agreement then I recommend logging a case with SDL Support as soon as possible and one of our GroupShare engineers will assist you with fixing this problem.
If not, I advise you to restore your GroupShare server and SQL databases to the state they were in before you performed the update, and then follow the step-by-step instructions in this guide to update your GroupShare installation to the latest version.