Constant issues with SDL Groupshare

Hello! We run SDL Groupshare 2017 SR1 CU10. It seems that every day brings a new challenge with services stopping unexpectedly, translators not being able to access TMs, etc. Today we had two more translators working on a project who said they cannot access the TMs on or Groupshare server. I got them to share their screen and I was able to control their computers. I went in to the project settings, removed the TM, re-added it and then it worked.

WHY DOES THIS KEEP HAPPENING? Is it a setting on our server? 

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