Greetings everyone,

We seem to be having an issue with one of our freelance translators. I'm not entirely certain if it is actually the case, but I think that she has recently changed her licence, which may or may not be linked to this issue.

Either way, I've tried resetting her server info and re-creating the connexion, I've tried changing her password and I've also tried giving her a new account. All seemingly work at first glance, giving the usual "Server is available" indications, but it seems that I am still unable to access the TMs we have stored in Groupshare. 

My connexion screen looks like this:

Trying to click on the drop-down server list does not seem to work either. I've also tried to rename the user setting files under the usual c:/users/PROFILE/appdata folder, to no avail.

Finally, another important detail; she's still using Studio 2015. Perhaps it is no longer compatible? We are using Groupshare 2017 at out work.

Can you help us with this? Thank you for your time!