Hello everyone! Hope you all are safe 

I am a Freelance translator working with SDL Trados Studio 2019 for an agency which uses Groupshare. Before starting to work on Groupshare projects, I did the login to their server correctly. The server status is always available.

However, since they share with me projects through Groupshare, I always have problems to access the TM, so I can´t work properly. After having done the checkout on the text I have to translate, a message appears on the Editor´s view:  “The translator provider [name of the TM] could not be opened and has been disabled”.

Usually, the steps I follow are:

• Accessing to Trados (my version is 2019) through Groupshare link the agency automatically sends me. I save the project in the appropriate file. Then, I go to the Project view in Trados and I visualize the file to be translated. I select it, I proceed with the checkout, and then I double-click on it to open the Editor view.
• While the Editor view is loading, a pop-up comes out with the message “The translator provider [name of the TM] could not be opened and has been disabled”:

• Then the text finishes loading, and I realize that the TM nor TB are working.
• I check on Project settings, and I try to select the TM (server-based) of the project to enable it, but the same pop-up comes out:

• So, at this point I always must ask to the agency for the local TM. I usually save it in the same file where the project is and I load it manually inside the project, and in this way, it always works:

 So, why do I have access to the project in Groupshare but not to the server-based TM, although the server status is always available, and I am connected to it?

Thank you very much in advance

Yaiza