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Hello everyone! Hope you all are safe
I am a Freelance translator working with SDL Trados Studio 2019 for an agency which uses Groupshare. Before starting to work on Groupshare projects, I did the login to their server correctly. The server status is always available.
However, since they share with me projects through Groupshare, I always have problems to access the TM, so I can´t work properly. After having done the checkout on the text I have to translate, a message appears on the Editor´s view: “The translator provider [name of the TM] could not be opened and has been disabled”.
Usually, the steps I follow are:
So, why do I have access to the project in Groupshare but not to the server-based TM, although the server status is always available, and I am connected to it?
Thank you very much in advance
I hope that my reply finds you well.The described behavior depends on how the agency (that owns GroupShare) assignes these projects. E.g we are aware of a scenario in GroupShare, where using Dynamic Resource allocation (for projects) and a server TM with a "+"sign can end up disabling the TM access, after assignment. But I am not sure if this applies to your case.The best step moving forward is to ask the agency (the one that owns GroupShare) to raise a case for SDL Support and Support will be able to narrow this down.I hope this helps.Radu