GS2020 Lookups don't work in Online Editor

Question

After upgrading from GS2017 to GS2020 we had some problems when adding a Termbase to Groupshare, as they were not shown in the Online Editor. After some back and forth, a technician from SDL took a look and fixed the problem. After this fix, holidays arrived and we have didn't have the opportunity to work with the Online Editor. We have tried now, and we've noticed that lookups don't work. 
 We've seen this has been happening to other companies as well, and we've tried to follow their potential solutions: 
 https://community.sdl.com/product-groups/translationproductivity/sdl-groupshare/f/groupshare-qa/21095/online-editor---tm-lookup-does-not-function 
 https://community.sdl.com/product-groups/translationproductivity/sdl-groupshare/f/groupshare-qa/28532/gs-2017---online-editor-tm-lookup-is-not-working 
 However, none of them works. 
 Could you please help? 
 Thank you.

Darius Gherman · Answer

Dear Luis,

Thank you for raising this thread with our community. 
 
 If this has been worked on previously with SDL Support, the best way moving forward would be to have them investigate this. 
 
 While community post can be similar in their behavior, the issue or root cause can be different. 
 Did you maybe check the GroupShare logs if anything stands out as a problem? Are you using the language flavor in the Termbase like the one in the project? 
 
 Best regards 
 Darius

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GS2020 Lookups don't work in Online Editor

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