in the source text we have some sentences with a quote e.g. in the middle. No problem so far, when translating in Passolo. However, when we exported it to CSV and had it reimported, the sentences had an additional quotation mark in the beginning and in the end. The additional quotes cannot be seen in Excel but when opened with a simple text editor.
Has anyone a workaround for this problem?
When using the Customizable Text Export SDL Passolo is by default using a TAB character as the delimiter to separate columns and no text decoration. To properly import back translations it is expected that the editing tool is not changing the delimiter and the text decoration.
It seems that the especially Excel is very inventive and is adding text decoration to just some entries, even if not necessary. This why you already see the superfluous character when opening the file in a text editor before importing it into Passolo.
There are lots of references about this unwanted behavior of Excel in the web but no real solution to prevent this Excel behavior.
There are various possible solutions for Passolo
I understand why you would want to use Excel as a means for translation. The trick is NOT to "export" translation from Excel.
There is a workaround that we know always worked.
I hope this helps.
Thanks - Naoko