smartQuery Wiki

A Query Management System is a system which enables you to manage, answer, archive, search and re-use queries.

SDL has chosen smartQuery as the application with which we will manage our linguistic queries.

• smartQuery is a web-based portal and is accessible over the web
• smartQuery allows us to:

• Create and categorise queries
• Delegate, answer, track, confirm and manage queries among translators, project managers, clients and subject matter experts
• New queries are automatically checked against existing queries, reducing duplicate queries being logged
• Push information from the project management team to translation teams and client contacts