On Saturday 25th Sept, we are completing planned maintenance work on the SDL/RWS Account platform. The outage is expected to last from Saturday 03:00 BST to Monday 27th Sept 11:00 BST. During this time you will not be able to access SDL accounts or activate / deactivate licences. Apologies for the inconvenience this causes.
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How to install-
***To run this application, you will need admin rights***
The application can be downloaded from the AppStore or via the AppStore Studio integration (Trados Studio 2021).
Once you have downloaded the .zip-
save this to your Desktop, unzip and double-click the .msi installer to begin the installation.
Once installed, you will now find the application in Control Panel- Programs and Features
When updating to a newer version, please ensure older versions are removed via the Windows Control Panel.
When to use Freshstart
As is the case with any software, you may be confronted with errors that cannot simply cannot be explained, which may mean the installation for instance has become corrupted.
Removing Trados Studio and simply reinstalling, will, in most cases, not fix the issue(s) as these will remain after installation, so repairing/or resetting Trados Studio is the recommended solution.
These errors can appear, for example as:
-Object reference not set...
-An unexpected error has occurred...
-Could not find part of path...
Before using Trados Freshstart, it's worth perhaps considering, simply first resetting Windows Layout, as this often resolves unexplained issues without the need to reset Studio.
When you start Studio (simply click the Windows Start Icon and start typing Freshstart)
Select Run as administrator
Once you have the app open- you will see which versions of Studio (MultiTerm) you have installed.
For example, on this machine, we have Studio 2021/2019/2017
Select the version you wish to reset.
Now when you hover over each path- you are provided a description of what data is contained in the selected path
As default, all paths are selected. If you know exactly which folder to reset, you can deselect the ones you don't need.
You can choose to 'Repair Studio' or 'Remove' the selected folders.
Restore allows you to return to the previous state, with near zero loss of data.
Now select Repair Studio- you will normally receive a message asking you whether you accept this application to make changes- select OK
If you now see a message telling you to close XYZ applications- confirm and proceed.
The process will take a couple of minutes. Once finished, please restart Studio and check the error no longer occurs.
Where is the Trados Studio .msi file.
If you would like to know where you can manually find the Trados Studio .msi locally, you will find this in the following location(s)
Application backups up removed files at the following path C:\Users\[username]\AppData\Roaming\RWS AppStore\TradosFreshstart
The application logs information about the flow which is usefull to idenitfy issues that might occur.
The TradosFreshstartLogs.txt file can be found at the following location:
The file can be attached to the email / RWS Community forum topic when a problem regarding the application is raised.