This Wiki article is designed for all users of SDL Trados Studio/MultiTerm, who may be experiencing errors, erratic behavior or other unexplained issues within SDL Studio and is split into TWO parts- (Admin rights are required for most actions).
>Part-1- Updating the Operating System (OS)/Microsoft Office and the device drivers.
>Part-2- SDL Trados Studio/MultiTerm- Updating and trouble shooting.
-Our advice would be to follow each step in order and to then restart Studio-
-A reboot is often necessary/recommended in order that the changes can be applied.
-If you still need to log a support ticket, the support team will not have to cover the same ground again with you- saving time.
Part-1- Updating the Operating System (OS)/Microsoft Office and the device drivers.
SDL Trados Studio relies on your Windows operating system (OS)/Office version and drivers to be up to date-
Although, you may have downloaded the latest updates- these might not have been installed (correctly).
You can check your OS update history by typing in Windows Update in the Windows Search Bar
To update your Windows OS, run the Windows Updater-
Even if Windows is stating the machine is up to date- Please run the updater one more time.
Now go to Update History and check of everything has been downloaded AND Installed.
You may need to go through this process a number of times before your Windows OS is properly updated.
MS Office Updates
Access your Windows Control Panel-
Locate Microsoft Office...
Right Click and CHANGE
And now run Repair.
Once you have updated your OS and Office installation, you should now update your device drivers
Access the Device manager by typing in 'Device Driver Update' in Windows Search...
Now close all your programs and reboot your PC and restart Studio.
If the problems still persist, please move on to Part 2