How to... Get help quickly in the SDL Community Technical forums.

How to... Get help quickly in the SDL Community Technical forums

The SDL Community is a great place to get help and advice, with any questions and /or problems you may have with SDL products.

We have therefore compiled this short Wiki article with tips and tricks, to help you get the most out of your SDL Community.

Please note:

SDL utilizes Single Sign On- Your SDL Community name will therefore appear exactly as it appears in your SDL account.

Please do NOT post any confidential account information, such as activation codes, email addresses, order numbers or payment (card/Bank) details etc.

Using the community

If for instance, you are working as a translator or project manager and your main tool is SDL Trados Studio/MultiTerm, then the correct Community Product Group would be Translation Productivity

After selecting 'Translation Productivity' and selecting whether you wish to receive notifications...

...please select the most appropriate topic/forum 

You can search existing posts (and answers)...

...or you can post your own question- (if a similar question has been posted- you will see these as you type)

When posting a question- the more detail you can provide the better.

It is always helpful if you can provide as much information as possible regarding the issue, along with your actual Studio version, (Help> About Studio), the Operating System and MS Office version.

You can add also add images and files-

And include the 'error stack' if you have one.

Simply save the error stack to your desktop and add this to your post.

Replying to a post

When replying to a poster, please start typing their name beginning with '@' to ensure they are notified of your response.

If you wish to quote something that has been said previously - simply highlight the text and this will be carried over into your own reply-

Please do NOT forget to tick 'Suggest an Answer' if you are answering a post with a possible solution/answer

Everyone who is subscribed to the particular 'Forum' will be notified and will see your post- thus increasing the chances that your question will be answered quickly.

Once you have received a suggestion which has helped resolve the problem- Please return to the thread and mark this as a Verified Answer.

This assures other users, the solution suggested has helped resolve the problem and also builds your community score.

And now the DONT's- well just three of them really...

DO NOT respond to a post that has been marked as verified (green header) with a new question - Please open a new thread.

DO NOT respond to a post that is more than 7-10 days old (please open a new thread).

DO NOT post multiple topics/issues in the same post- please open a new thread for each issue/question.

Enjoy using your SDL Community.