Today 90% of consumers are more likely to do business with a company that offers a personal experience. Customer self-service can be an effective partner to customer support – but only if the information is readily available and users can quickly locate the information they need in real-time.

Implementing a solid information architecture and leveraging intelligent content allows customers and agents to quickly find the information they need when they need it. Join us for a live discussion on Thursday, November 14 to hear how HP, a global technology organization, leverages intelligent content to improve customer support through their website. Attend the webinar to learn how to:

  • Harness the great value in textual customer interactions.
  • Bring together disparate vocabularies into a centralized enterprise catalog.
  • Orchestrate enterprise information across all data silos.