I have been using SDL Analyse on several SDLXLIFF and Word files and I found out that in many cases the analysis returns "0" (zero) for all the items from "Perfect Match" to "Total". I looked into it and I noticed that whenever I perform an analysis the language detected is always "English (United Kingdom)-> Italian (Italy)", i.e. the default languages set in Trados Studio 2017 under Options/Editor/Languages.
Long story short, the analysis works only with generic Word files or with SDLXLIFF files in the ENuk-IT combination, while it shows an all zero word count when I add SDLXLIFF files in the FR-IT or ENus-IT combinations, without any TMs. If I add the relevant FR-IT or ENus-IT TM to any of these files (SDLXLIFF or Word) and run the analysis, the following error message is displayed:
500 - We apologize but an unexpected error occurred. Please try again later.
This happens both in the standalone application and within Trados. No problem at all if I run the standard Studio "Analyze files" batch task. I already have Trados Studio 2017 CU4.
Isn't SDL Analyse supposed to detect the correct language combination when I add a TM or when I performs an analysis on SDLXLIFF files? I also tried to download the app again from the SDL AppStore, to make sure I have the latest updated version, but I got the following error:
How can I fix all this? Thank you!