SDL Analyse - troubleshooting

Hello all, 

Thank you for yor help so far.... we're getting closer!  We created this new thread as we had three separate threads for this and it's going to be easier to manage in one place.  We have created a new build which you can find here: 

BUILD REMOVED - CHECK THE THREAD FOR THE LATEST

This build has the following fixes which were applied after getting feedback from the last round of testing you carried out yesterday: 

  • Persisted project template is verified to check it actually exists. If not the default template is proposed
  • The desktop client sends the roaming folder to the analysis service instead of the local user.
  • Proper character encoding for data sent to the analysis service (failed for some “exotic” usernames)

If you receive a “project templates not defined” error on start up after reinstalling just click “try again” which you’ll see in the same message.  This may occur every time the service is restarted.  We are looking at this.

Thank you for your help again... much appreciate your time in helping us to resolve this.

Regards

Paul

30 Replies Latest Replies: 21 Mar 2017 11:05 AM by Eva Repolusk-Stoppel < 1   2   3   4   5   6  > < 1   2   3   4   5   6  >

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