The SDL OpenExchange provides a platform for third party developers to create standalone applications or Studio plugins that take advantage of the Studio Technology Platform. The SDL Support teams and staff, whilst very willing to help in this forum, are not always going to know how to help. So please remember that every application has an appropriate route for support via the developer and the contact details for each application are on the OpenExchange website.
So go to the application in question and then look in the "Support & developer" tab. You will see something like this:
The developers are always willing to help and if you are unable to find the answer to your question in this forum then the developer is probably your best bet!
Similarly, please don't send long questions about how to use Studio to the developers of third party applications... these guys are very helpful but if you have questions on Studio then this forum is the best place to ask.