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One of our common clients started to experience issue with Trados packages not including TM since 21.05.20
We checked our API infrastructure and as no change was made could you please advise if between SR2 220.127.116.115 and SR2 18.104.22.16849 was any change on your side?
Client is currently using workaround with option but it is not satisfactory in longer time period.
Could you please advise what could be the reason?
Hello Tomasz Łuczyński,
could you please provide us more details?
From what type of project is the package created?
Is it with a file-based TM, GroupShare TM? Is it with a locked TM?
Could you please…
Could you please share, as well, the other options from this step that are checked during the package creation?
Is it possible to receive an example of sdlproj file of one of these packages?
Hello Simina SficaThank you for engagement, please find below details we have gathered.
Here are our settings in XTRF, that correspond to the ones on your screenshot, we used file-based TM.And here please find our API request for package creation.If you think more details are required might I suggest a brief call with our technican that worked on this case? I believe that short presentation and live Q&A could push us forward more than investigating by ourselves. Please let me know if you would be interested.
This has now been fixed and tested and will be delivered with Trados Studio 2021 SR1 CU5. Our reference LG-27682.
That's great to hear! Thank you Paul and everyone involved!
Paul Could you please share the version from which this update will be implemented? Right now we stabilize integration on Trados Studio 2021 SR1 22.214.171.12484 however the problem still occurs.
Tomasz Łuczyński said:Could you please share the version from which this update will be implemented?
Paul said:This has now been fixed and tested and will be delivered with Trados Studio 2021 SR1 CU5.
That means 16.1.5.... and you are using 16.1.4....